U-Box One Way Coordinator; Seasonal

Overview

Do you enjoy working with people in a fast-paced environment? If so, consider a position as a U-Box One Way Coordinator. Join our fast-growing U-Box department and become part of our Load Share Program and Team.

U-Box One Way Coordinators utilize new and exciting programs to reach out to existing U-Haul customers with offers to participate in our Load Share program. You will manage the end-to-end process of helping orchestrate shipments of our U-Box containers across the continent, playing a pivotal role in the success of U-Haul and the U-Box program.

We are looking for friendly, customer service-oriented team members who take pride in assisting customers every day. Team members are expected to follow established methods and procedures, handle all calls expediently and efficiently, meet all quality-related metrics and goals, and above all act in a courteous and friendly manner while serving the customer.

Seasonal End Date – 10/4/2026

• Daily tasks include:
  Interacting with field personnel via phone, email, IM chat and SMS text messages.
• Communicating with customers by making outbound calls, answering all inbound calls, and via SMS text messages.
• Managing dashboards, reports and files as needed.
• Working on multiple customer records simultaneously.

• Basic keyboarding and computer skills.
• Ability to navigate and use multiple computer programs at once.
• Excellent verbal communication and listening skills.
• General knowledge of U.S. geography.
• Willingness to incorporate feedback to constantly improve performance.
• Ability to pay close attention to detail.

• Fast-paced, hands-on education working with your manager from day one.
• Training schedule may fall outside of provided availability.
• Self-paced education at our very own U-Haul University online.
• Learn and begin performing some of your job duties with customers in the first week.
• Build on your skill set through on-the-job, continued education.
• Begin performing additional job duties with the customer as you learn them.

• Seasonal team members must be available to work at least 32 hours per week, Monday – Sunday (includes 8.5 hours on the weekend).
• Shifts between 6:30 AM – 5:00 PM (Arizona time). The total number of hours scheduled each week will be based on business needs.
• Available to work at least one weekend day per week (8.5 hours) either Saturday or Sunday.
• Working holidays is required to provide support for Customers year-round. On said holidays, scheduling outside your availability to meet business needs may be required.

• Operating System:
  Windows 11
• RAM: 16GB minimum (32GB recommended)
• Processor: CPU benchmark score of 6,000 minimum (10,000 recommended)
• Storage: SSD with at least 5GB free space
• Webcam (external or built-in)
• Internet Speeds:
  Ping under 100, Download 50MB minimum (100MB recommended), Upload 5MB minimum (10MB recommended)

The work involves light physical exertion, including sitting for long periods, focusing on a computer screen, and taking back-to-back phone calls using a wired headset.

U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.