Eligibility Specialist; Eligibility Interviewer

DEPARTMENT OF ECONOMIC SECURITY Your Partner For A Stronger Arizona.

DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona.

DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.

Job Location:

Address:
Various Locations Across Maricopa County

IMMEDIATE OPENINGS Posting Details:
Salary: $18.6159 Hourly ($38,721.07 Annually) Grade: 18 Closing Date:
Until Filled This is a temporary position with the State of Arizona, Department of Economic Security, not to exceed 1,500 hours by December 31, 2026. Temporary positions are benefits eligible and receive pay for State observed holidays.

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view ‘Our DES’ video.

Come Join the DES Team!

If you enjoy helping people and being recognized for your efforts, a customer service career at the Arizona Department of Economic Security (DES) is the job for you.

As an Eligibility Interviewer, you will determine eligibility for Arizonans in need of Nutrition Assistance, Medical Assistance and/or Temporary Assistance to Needy Families. This is an ideal position for an individual who is highly motivated, has decision-making skills, can work independently and multi-task in a fast-paced call center OR field office environment, and can provide quality interaction and communication with our clients.

• You will be working in a call center OR field office environment, assisting individuals and families by phone or face to face in person.
• You will be attending paid classroom training with on the job training (learning by doing).
• Provide excellent customer service by phone OR in person to individuals and families facing challenging and personal situations.
• Collect and gather information to conduct interviews to make eligibility determinations for Medical Assistance, Nutrition Assistance, and Cash Assistance.
• While talking to the individuals and families by phone or in person, you will complete the application process and interview process, by entering data on a computer and accessing multiple screens.
• Adhere to agency standards in a high-volume call center OR field office, measured by metrics, attendance, service levels, accuracy, and timeliness.

Knowledge in:

• Customer service practices.
• Computer navigation of various software applications, including but not limited to Google Suite or Microsoft.

Skills in:

• Strong written and verbal communication.
• Customer friendly, empathetic and patient.
• Computer experience; typing, navigating and using multiple computer systems on multiple screens while talking to the client by phone.
• Core math skills, including but not limited to, addition, subtraction, multiplication and division.

Ability to:

• Evaluate and make appropriate decisions (or determinations).
• Access, maintain, review and interpret information.
• Work independently as well as interacting with others on a team.
• Review and explain eligibility requirements with applicants of diverse backgrounds and guide them to resources as part of the interview process.

• The ideal candidate for this position will have:
  One (1) year of experience performing eligibility reviews or one (1) year of customer service experience.
• A High School Diploma or GED.

• Driving or the use of a vehicle as an essential function of the job to conduct State business requires a Driver’s License. (Reference to Driver’s License Requirements.)
• Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.
• All newly hired State…