Customer Support Representative

Overview

Vaco has partnered with a fast‑paced, growing organization to fill a Customer Service & Collections Specialist role. This fully onsite position is ideal for someone who thrives in a high‑volume call‑center environment, enjoys helping customers, and can balance both service and collections responsibilities.

Base pay is $19.50 per hour with a monthly bonus opportunity. Eligible employees may receive discretionary bonuses and participate in medical, dental, and vision benefits, as well as the company’s 401(k) retirement plan.

• Handle inbound and outbound calls.
• Answer questions and resolve account issues.
• Document customer interactions accurately.
• Educate customers on services and account options.
• Contact customers regarding past‑due balances.
• Set up payment plans and process payments.

• 1+ year of call center or customer service experience.
• Strong communication and problem‑solving skills.
• Detail‑oriented and organized.
• Able to multitask in a fast‑paced environment.

Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, religion, national origin, age, disability, veteran status, union membership, ethnicity, gender identity, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.