Member Financial Solutions Representative

Member Financial Solutions

Phoenix, AZ |

Start Date:

June 22, 2026 | Pay Rate: $20.85/hour

• Training Period:
  Monday-Friday, 8:00 AM - 4:30 PM Mountain Time. Required on-site for the full first week.

• Shift: 12:30 PM - 9:00 PM Eastern Time (10:30 AM - 7:00 PM MT, or 9:30 AM - 6:00 PM MT depending on daylight saving time).
• Primarily remote with onsite up to one week per quarter.
• Overtime available based on business demand.

TEKsystems is hiring Delinquency Control Counselors to support a Fortune 100 Financial Institution. Working in a fast-paced call center environment, you'll handle both outbound and inbound calls focused on early-stage delinquency (1‑30 days past due) - a stage that does not impact member credit scores. The goal is to help members resolve delinquency early through effective communication, financial counseling, and available payment solutions.

• Make outbound collection calls and handle inbound calls via auto-dialer.
• Work early-stage delinquency accounts (1‑30 days past due).
• Help members cure delinquency using available payment options and loss mitigation tools.
• Provide financial counseling and offer solutions including repayment plans, promises‑to‑pay, loan modifications, refinances, and deferral programs.
• Gather and review financial information to determine the best resolution path.
• Document all member interactions, repayment agreements, and delinquency reasons accurately.
• Communicate professionally and empathetically while navigating objections.
• Daily Call Volume: 80‑120+ calls per day.

• High‑volume, production‑driven call center.
• Strong emphasis on quality conversations, compliance, and member experience.
• Fast‑paced with clear performance expectations and team support.

This is a Contract to Hire position based out of Phoenix, AZ.

The pay range for this position is $20.85 - $20.85/hr.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Phoenix, AZ.

This position is anticipated to close on Jun 4, 2026.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.