Guest Experience Associate Part Time

Job Overview

We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so. Do you have hospitality and customer service experience? Stay Sojo Furnished Living provides furnished corporate apartments nationwide and has a great opportunity for a Guest Services Attendant in Glendale, AZ.

In this position you will be delivering exceptional guest services to in‑house guests, conducting quality inspections of units between guests, and monitoring the property on a routine basis.

• Thursday – Overnight from 11PM to 7AM
• Saturday – Typically 10AM–6:30PM
• Sunday – (May vary) but typically 10AM–7PM

• High School Diploma or Equivalent
• 1+ years of operations, housekeeping, and/or customer service experience in a similar field
• Exceptional customer service skills
• High emotional intelligence
• Genuine desire to help others
• Excellent communication skills, both verbal and written
• Ability to interact patient, tactfully, and diplomatically with internal and external guests
• Bilingual language skills are a plus

• Maintain a friendly and welcoming attitude toward guests
• Maintain professional relationships with guests, clients, vendors, and all staff
• During the overnight shift, ensure each guest has checked out with the Stay Sojo team member and collect signatures and keys from each guest
• Notify the appropriate party if a guest has misplaced keys
• Address guests’ service needs professionally, positively, and promptly
• Inspect units upon checkout for cleanliness and condition of furnishings between guests
• Supply units with additional guest supplies when necessary
• Monitor the property during listed coverage hours, including evenings and weekends, to ensure a quiet and peaceful environment for all residents
• Assist with special projects and initiatives as they arise, showing adaptability and openness to diverse tasks

Ability to sit or stand for extended periods of time; clear communication; normal vision; drive/transport self and others; travel on occasion for meetings; work long hours as required.

Make sound judgments quickly; work on multiple tasks while meeting deadlines; work independently and give direction to others; manage differing personalities; maintain confidentiality; work effectively in stressful, high‑pressure situations; anticipate, prevent, identify, and solve workplace challenges.

Mainsail is an Equal Opportunity Employer and does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy‑related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

• Medical, Dental & Vision
• HSA & Flexible Spending Account
• Basic Life & Disability Plan
• 401(k) Retirement Plan
• Paid Time Off & Volunteer Time Off
• Holiday Pay & Bereavement Leave
• Growth & Development Opportunities
• Tuition Reimbursement
• Employee Assistance Program
• Travel Discounts for hotel team members through Marriott Explore Program
• FREE meal (full‑service hotel team members only)