Customer Success Specialist

® has been the leading online real‑estate platform for over 25 years, connecting buyers, sellers, and renters with trusted insights and expert guidance.

• Be instrumental in shaping the customer journey at a leading real‑estate platform company
• Competitive compensation package with performance‑based incentives
• Dynamic, team‑oriented culture with opportunities for advancement

• Represent in a professional manner via phone, email, and text message communication
• Make 300+ outbound and inbound warm dials daily to identify clients' real‑estate transaction needs and provide superior service and resolution
• Work in a collaborative team atmosphere and independently
• Determine client needs through effective problem‑solving, listening, and questioning
• Make successful connections between consumers and real‑estate professionals to move the business forward, increase operational efficiency, and break records
• Provide scheduling flexibility, including late evening or weekend hours as required
• Read and speak English fluently; additional language (e.g., Spanish) is a bonus

We balance creativity and innovation on a foundation of in‑person collaboration. For most roles, employees work three or more days in our offices to collaborate in person and build a stronger culture.

• Competitive spirit to excel in performance metrics
• Conflict‑resolution skills to overcome objections and maintain professionalism with empathy
• Excellent customer service that ensures customers leave with a positive experience
• Confident communicator skilled at building rapport with people of all backgrounds through negotiation and persuasion
• Customer‑focused mindset, valuing engagement and advocacy with an interest in relationship management
• Adaptability to change and continuous improvement initiatives
• Self‑motivated, ambitious, driven, and goal‑oriented
• Punctuality with attendance; let’s keep punctuality as a priority
• Quick to learn new skills and tasks
• Thrives in an open, transparent environment where feedback and coaching are gifts
• Team collaboration and leadership orientation, always ready to support others
• Organized, independent, resourceful, and diligent
• Data‑entry skills while fielding questions and speaking with consumers
• Tech‑savvy with experience using Email, VOIP, Zoom, Google Hangouts, Excel, etc.
• Reliable internet connection capable of 8–10 hours per day for dialing, video conferencing, and training
• Interest in real‑estate, lead generation, and related knowledge

• Base pay of $16 per hour plus variable commissions; on‑target earnings approximately $24.08 per hour (~$50,000 annually for average performers)
• One‑time $1,000 bonus after 91 days upon meeting attendance requirements
• Robust benefits starting day one, including medical, vision, dental, disability, life insurance, flexible and dependent‑care spending accounts
• Competitive work environment with rewards, recognition, and fun events
• Opportunities to grow career with a revolutionary business model

• Inclusive medical, Rx, dental, and vision coverage
• Family‑forming benefits
• 13 paid holidays
• Flexible time off and 8 hours of paid volunteer time off
• Immediate eligibility into company 401(k) plan with 3.5% match
• Tuition reimbursement program for degreed and non‑degreed programs
• One‑on‑one personalized financial planning sessions
• Student debt retirement savings match program
• Free snacks and refreshments in each office location

Hours may vary: we are open from 7am through 11pm with possible weekend work. The position requires prolonged standing or sitting, repetitive hand and wrist motion, and use of phones, computers, copiers, and other office equipment.

Diversity is important to us, therefore ® is an Equal Opportunity Employer regardless of age, color, national origin, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status as a disabled veteran and/or veteran of the Vietnam Era or any other characteristic protected by federal, state or local law. ® will provide reasonable accommodations for otherwise qualified disabled individuals.