Bilingual English and Spanish Member Loyalty Representative; R14035

Overview

Bilingual English and Spanish Member Loyalty Representative (R14035) – Phoenix, AZ.

Oportun is a mission-driven financial services company that puts its members' financial goals within reach. The primary focus of our Member Loyalty Representatives is to create and generate a rewarding and unique member service experience by educating our members and communities about inclusive, affordable financial services that empower them to build a better future.

• Welcome members with a warm greeting and provide quality member service.
• Seamlessly process all transactions, while following company policies & procedures and protecting our members’ information.
• Work as a team or independently, including time alone in the store without direct supervision or with coworkers, while exceeding daily goals in our lending and servicing activities.
• Inform and educate potential members about Oportun’s services through outreach more than 50% of the time at Oportun locations, partner locations, and/or community events. Activities include:
  • Building relationships with local businesses and speaking with owners and employees about how Oportun’s services can help their customers.
  • Conducting outreach at local flea markets, community events, and LAAS partner locations to increase awareness, capture leads, and assist with starting applications.
  • Engaging with people at and around Oportun’s retail locations to encourage store visits and assist with applications.
  • Supporting community outreach and marketing events by distributing information about Oportun and its products and services.
  • Using iPads or assisting potential members with scanning QR codes during outreach efforts to start new applications.
• Light housekeeping to keep the work area and store inviting and presentable (daily trash collection, sweeping, mopping, window cleaning as needed).
• Use a computer intermittently (approx. 3-6 hours per day) for administrative tasks and servicing members.
• Stand while assisting members; sitting is allowed during non-member-facing tasks.
• Occasionally unpack and store office or cleaning supplies.
• Must be able to travel between designated work locations (including outreach activities) within a reasonable commuting distance as part of standard job duties. Travel is limited to sites considered part of an ordinary commute.
• Be a role model for Oportun’s Core Values:
  On a Mission, As One, to Make it Better, Now.

• Must be bilingual (English/Spanish).
• Must be outgoing, sales-focused, and enjoy speaking with people.
• Must love to help members, including prospective members through outreach and educational activities.
• Must be available to work weekends and be flexible with a rotating work schedule of hours based on store needs. Schedules are set every two weeks.
• Must have regular, reliable, and predictable attendance to support store operations.
• Must be willing and able to work outdoors year-round to identify new sales opportunities and promote company products and services through designated outreach activities.
• Ability to lift and/or move objects up to 25 pounds, as needed.
• Basic computer skills and ability to operate office equipment such as phones, scanners, and iPads.
• Ability to organize and file paper documents.

• Base hourly rate for this full-time position is $17.00 – $18.00 per hour.
• Our hourly rates are determined by role, location and experience.
• The hourly range displayed reflects a minimum and maximum for new hire rates specific to the location of this job posting.
• Discretionary details and other compensation elements or benefits may apply as applicable.
• Medical, Dental, Vision, Flexible Spending Accounts (FSAs), EAP, Life and Disability insurance
• Paid Time Off
• 16 paid hours (VTO) to participate in volunteer activities each year
• 401(k) retirement savings
• Travel Assistance
• Paid Training
• Growth opportunities
• Opportunity to positively impact your community

We are proud to be an Equal Opportunity Employer and consider all qualified applicants for employment opportunities without regard to race, age, color, religion, gender, national origin, disability, sexual orientation, veteran status or any other category protected by the laws or regulations in the locations where we operate.