Operations Lead

At Chick-fil-A, the Operations Lead role is more than just a job; it is an opportunity to lead with purpose and drive excellence in customer experience and operational efficiency. Working directly for an independent Owner/Operator, Operations Leads play a crucial role in ensuring smooth daily operations, maximizing customer throughput, and overseeing a key area of the business. This role is responsible for both front-of-house (customer-facing) and back-of-house (kitchen operations) and must be comfortable leading and working in both environments.

Position Type:

Full-time and Part-time

FLEXIBILITY TO THRIVE

We understand that you want a job that fits your life, whether it’s the happy times or the challenging times. From being closed on Sundays to having your schedule two weeks in advance, and even being able to request time off, we’re here to make sure you find a job that works for you.

• Closed on Sundays – Dedicated time off for rest, family, and more.
• Flexible Scheduling – Over 90% of time-off requests granted (exceptions apply around holidays and special business needs).
• Schedule Released 2 Weeks in Advance – Plan for life events with ease.
• Paid Time Off – Available for full-time team members with 1 year of service.
• Paid Bereavement Leave – For the loss of an immediate family member.
• Paid Maternity Leave – Available for full-time team members.

OPPORTUNITIES TO GROW

Chick-fil-A is the perfect place to learn, grow, and achieve your goals! Whether you’re looking to develop leadership skills, receive valuable feedback, or gain the knowledge and tools to create a bright future, we’ve got you covered.

• Education Assistance – Up to $25,000 in Chick-fil-A Remarkable Futures Scholarships and tuition assistance through InStride.
• Leadership Development – Gain experience in leading a team, developing others, and influencing restaurant operations.
• Career Pathways – Opportunities to advance within Chick-fil-A and develop skills transferable to any industry.

Prioritize your well-being with free virtual primary care, comprehensive support for medical needs, and accessible mental health resources.

• Direct2
  
  Care – Free virtual primary care and up to 10 complimentary mental health consultations annually for you and your household.
• Health, Vision, and Dental Contributions – Reserved for full-time team members and those no longer in high school.

SUPPORT FOR YOUR FINANCIAL FUTURE

• Initial Uniform Cost Reimbursed – After 6 months.
• Employee Meal Benefits – Up to $13 per shift worked (over $3,000 annually for full-time team members working 5 days a week).
• Performance Raises – First raise at 90 days and annual performance-based increases.
• Employee Referral Program – Earn $150 when someone you recommend is hired and stays for 6 months.
• Transportation Support – Metro Fare/Light Rail Reimbursement up to $65 per month.
• Childcare Assistance – Up to $350 per month for working families.
• Retirement Contribution – Simple IRA match up to 3%.
• Grade Reimbursement – $25 per “A” in core classes for students with at least 3 days of availability.

We exist to care for our team, our guests, and our community. We exist to grow personally, professionally, and to grow our business.

• We Own It
• We Earn Trust
• We Are Care in Action
• We Pursue What’s Next

• Lead daily operations, ensuring efficiency, quality, and outstanding customer experiences.
• Own a key area of the business (Front Counter, Drive-Thru, Mobile Operations, or Kitchen).
• Maximize customer throughput while maintaining exceptional service standards.
• Train, develop, and coach team members in best practices and operational excellence.
• Work closely with leadership to analyze and improve operational performance.
• Monitor and uphold Chick-fil-A’s guest experience and quality standards.
• Resolve guest concerns promptly with professionalism and care.
• Collaborate with Team Leaders and Directors to implement process improvements.
• Oversee both front-of-house (customer-facing) and back-of-house (kitchen operations), ensuring seamless collaboration and execution.
• Other duties as assigned.

• Previous leadership or operations experience preferred but not required.
• Strong problem-solving skills and ability to make quick decisions.
• Excellent interpersonal and communication skills.
• Ability to multitask in a fast-paced environment while maintaining attention to detail.
• A positive attitude with a passion for serving and helping others.
• Ability to stand for long periods and lift up to 50 lbs regularly.
• Flexible schedule availability, including early mornings, evenings, and weekends as needed.