Customer Service Representative

Cornerstone Building Brands -  - Responsibilities:
Serve direct customers and consumers by providing product and service assistance and resolving issues to ensure a high-quality customer experience;
Monitor orders using routine exception reports and intervene as necessary to ensure smooth processing and maximum customer satisfaction;
Provide customers with accurate information regarding pricing, market conditions, product updates, and any other factors that may impact their order;
Assist customers and sales team members with inquiries or problems concerning their orders, such as quality, delivery coordination, product availability, pricing, and billing;
Assist with onboarding and training new employees; lead customer training sessions on the use of configurators or portals