Test Center Manager; Phoenix, AZ

Responsibilities

Expand your career at Pearson VUE in our entry level Test Center Manager position for our Phoenix AZ location. You will utilize your communication and customer skills with external customers while also working to select new Test Administrators, provide job coaching, and fair performance appraisals to current employees.

• Our ideal candidate demonstrates flexibility and teamwork.
• This position is benefit eligible.
• Ability to work 32-40 hours per week with an expectation to work more hours as needed. Employees must be available to work various shifts between the hours of 7 am to 9 pm, various shifts as scheduled, any day Monday through Saturday.
• Ability to work approximately 2-4 Saturdays per month. Sunday shifts would be infrequent, but a possibility if the need arises.
• Available to address operational problems when not at test center.

This position is benefits eligible effective on your hire date. For more information, you may visit

• Medical, Dental, Vision, Life, Short-Term Disability and Voluntary Long-Term Disability benefits.
• Paid holidays, vacation, sick and personal days per the NCS Pearson policies.
• 401(k) Retirement Plan with employer match.
• Employee Stock Purchase Plan (bi-annual enrollment).
• Tuition Reimbursement.
• Company-paid life insurance and business travel insurance benefits.

Starting pay is $19.00 per hour.

• Arrive on time for all scheduled shifts.
• Performs on-time site opening and closing procedures.
• Understands all testing procedures.
• Checks in examinees, verifies identification, and explains the exam process.
• Monitors examinees while testing.
• Maintains a secure testing environment.
• Communicates with internal technical support to investigate and fix technical issues.
• Strictly adheres to company policies using careful judgment.
• Responsible for maintaining a professional and clean testing center with light housekeeping duties.
• Other duties as assigned.

• The Test Center Manager is the onsite manager of a small team of Test Administrator employees.
• Site staffing/hiring/retention/conflict resolution/scheduling.
• Trains, develops, and coaches staff.
• First contact for facility issues.
• Ability to multi-task.
• Minimum of one year customer service experience preferred.
• One year supervision experience in customer service preferred.
• High school diploma or equivalent is required.
• Bachelor's degree or equivalent business experience preferred.
• Team leading and training skills, and exposure to a testing environment are strongly preferred.
• Strong communication and customer service skills are a must, delivered with focused attentiveness and moderate interaction.
• Must be flexible in work hours and days.
• Ability to complete all tasks in a timely and efficient manner and handle a reasonable amount of stress.
• Intermediate experience in Microsoft Office Suite, Windows applications, Internet, and email.
• Ability to operate a computer and telephone.
• Must be able to work in a quiet, focused environment and hear words spoken in soft voices.
• Ability to lift up to 20 lbs. on occasion.
• Must have the ability to stand for extended periods of time while escorting candidates back and forth, up to 50-100 times per scheduled shift, to and from the testing room.
• Must have the ability to sit for long periods of time.
• Must be able to bend, stoop, and lift from a stooped position.
• Must be able to see small details at a distance.
• Ability to see names clearly on  and the computer screen.

High school diploma or equivalent is required.

Bachelor's degree or equivalent business experience preferred.

Minimum of one year customer service experience preferred.

One year supervision experience in customer service preferred.

Team leading and training skills, and exposure to a testing environment are strongly preferred.

Strong communication and customer service skills are a must, delivered with focused attentiveness and moderate interaction.

Must be flexible in work hours and days.

Intermediate experience in Microsoft Office Suite, Windows applications, Internet, and email.

Ability to operate a computer and telephone.

Ability to lift up to 20 lbs. on occasion.

Must have the ability to stand for extended periods of time while escorting candidates back and forth, up to 50-100 times per scheduled shift, to and from the testing room.

Must have the ability to sit for long periods of time.

Must be able to bend, stoop, and lift from a stooped position.

Must be able to see small details at a distance.

Ability to see names clearly on  and computer screen.

Must be able to work in a quiet, focused environment and hear words spoken in soft voices.

Must be able to complete tasks in a timely and efficient manner and handle reasonable stress.

Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected…