Global Returns Technical Support Rep

Global Returns Technical Support Representative

Location:

100% Onsite – Desert Ridge (51 & 101), Phoenix, AZ.

Schedule:

7:00 am – 5:30 pm or 9:00 am – 5:30 pm, Monday through Friday. Shift is 8 hours.

The Global Support Team Representative will answer incoming tickets via email regarding the status of equipment returns. The role includes creating RMAs, generating return shipping labels, and closing cases for all global customers (India and Brazil).

• Excellent written communication skills
• Strong customer service skills
• Experience navigating multiple systems simultaneously
• Experience creating RMAs and shipping/return labels is a plus

Contract to Hire position based out of Phoenix, AZ.

$19.00 - $19.00 per hour.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Fully onsite position in Phoenix, AZ.

The position is anticipated to close on Jun 12, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.