Member Care Representative Pinnacle Peak Rd, Phoenix, AZ

2355 W Pinnacle Peak Rd, Phoenix, AZ 85027

Join Us in Making an Impact ✨

At OneAZ Credit Union, our success is measured only by yours. We’re here to create lasting change in the lives of our members, our communities, and our team. If you're looking for a career with purpose, where your work truly matters—you've found it!

You’re impactful, compassionate, and fearless, ready to embrace new challenges and shape the future of financial well-being. You take accountability for our success and thrive in an environment where curiosity is celebrated. If this sounds like you, let’s build something great together.

📍This position will be located at our Corporate Office: 2355 W Pinnacle Peak Rd, Phoenix, AZ 85027

*** Please be advised that this is NOT a remote position. The person who fills this role will work in-office. ***

• Provides members with account balance, activity, and history upon members' request.
• Performs transactions, check withdrawals, transfers, and account maintenance.
• Assists with dividend verification, common inquiries, non-sufficient funds (NSF) checks, and statement copies.
• Performs loan payments, term calculations, and loan payoff information.
• Informs members of savings, checking, money market, share certificates, individual retirement account (IRA), and club account features and benefits.
• Provides documents as requested by members.
• Performs research to resolve escalated issues.
• Assists members with explanations of transactions on accounts.
• Sets up member access to online banking and telephone banking.
• Maintains knowledge of Credit Union’s field of membership.
• Assists members with deposit account rates, stop payment orders, check copies, overdraft line of credit advances, and courtesy pay.
• Coordinates with branches to schedule member appointments.
• Explains, promotes, and informs members of Credit Union products and services.
• Attends assigned team meetings and/or training sessions.

• High school diploma or General Educational Development (GED).
• 1 year customer service or call center experience.
• Experience in a financial institution/credit union call center environment, and/or teller/banker experience a plus.
• A passion for people, innovation, and growth.
• Generous paid time off: paid holidays, floating holidays, personal days, vacation days, plus sick time.
• Target hiring range $17.00 / hr - $23.00 / hr (Depending on experience and prior to any incentives this position is eligible for).

All candidates will be considered for this position on an individualized basis, in compliance with all applicable equal employment opportunity laws.