Moving Team Leader

Position: Moving Help Team Leader
Location:

2727 N Central Ave, Phoenix, Arizona 85004 United States of America To
 ensure a fair and consistent evaluation process, candidates are expected to
 complete all interviews and assessments independently and without the use of
 artificial intelligence tools (including AI-generated responses, prompts, or
 real-time assistance). Use of AI throughout the application and recruiting
 process may result in removal from consideration. Our goal is to get to know
 your authentic experiences, communication style, and problem-solving approach.
 This position will be on-site in Phoenix, Arizona. Join the Moving Help team and
 play a leadership role in shaping the customer experience. This position is
 ideal for someone who thrives in a fast-paced environment, leads confidently in
 real time, and is energized by solving problems and improving processes. As a
 Team Leader, you will support frontline agents, guide decision-making, and help
 ensure customers receive clear, fair, and timely resolutions across phone, chat,
 and email channels. Pay Rate: $18/hour

Key Responsibilities Lead and support a
 team of customer service agents across phone, chat, and email Provide real-time
 guidance to agents navigating customer issues and resolutions Assist with
 escalated customer concerns and disputes Identify trends, issues, and
 opportunities for improvement Document and escalate programming bugs,
 operational gaps, and recurring concerns Foster a collaborative,
 solution-focused team environment Contribute to continuous improvement of
 customer experience and internal processes Qualifications Ability to lead and
 support others in a live-service environment Strong communication and
 interpersonal skills Calm and steady decision-making under pressure Proactive
 mindset with a focus on solutions Ability to identify patterns and recommend
 improvements Previous customer service experience required Preferred
 Qualifications 2+ years of customer service experience Experience handling
 inbound and outbound calls

Experience with email and chat-based customer support
 Familiarity with dispute resolution Proficiency in Microsoft Excel and Word What
 Success Looks Like Agents feel supported and confident in decision-making
 Escalations are handled efficiently and professionally Issues are surfaced early
 and resolved quickly Customer experience improves through better consistency and
 outcomes U‑Haul Offers:
Medical insurance Prescription drug plans Dental &
 Vision plan with hearing care discounts Onsite medical clinic for team members
 and eligible family members New indoor fitness gym (Midtown Phoenix campus) Get
 Fit Gym Reimbursement Program Registered Dietitian Program Weight Watchers® CVS
 Virtual Care U‑Haul Kids Program 24‑Hour Nurse Line Wellness Program (Healthier
 You initiatives & challenges) Mindset App Reimbursement Pet Insurance & Wellness
 plans Career stability Opportunities for advancement Valuable on‑the‑job
 training Tuition Reimbursement Program Free online courses for personal and
 professional development at U‑Haul University® 401(k) Savings Plan Employee
 Stock Ownership Plan (ESOP) Company‑paid life insurance Voluntary life insurance
 options Short-Term and Long‑Term Disability Critical Illness, Accident &
 Hospital Indemnity plans Business & business travel insurance Met Law Legal
 Program Met Life Auto & Home Insurance Life Lock Identity Theft Protection Dave
 Ramsey’s Smart Dollar® Financial Wellness Program U‑Haul Federal Credit Union
 Paid holidays, vacation, and sick time You Matter Employee Assistance Program
 (EAP) Discounts on cell phone plans, hotels, computers, vehicles & more
 Community involvement & volunteer opportunities U‑Haul Mothers Program (Paid
 maternity leave) U-Haul Holding Company, and its family of companies including
 U-Haul International, Inc. (“U-Haul”), continually strives to create a culture
 of health and wellness. Consistent with applicable state law, U-Haul will not
 hire or re-hire individuals who use nicotine products. The states in which
 U-Haul will decline to hire nicotine users are:
Alabama, Alaska, Arizona,
 Arkansas, Delaware, Florida, Georgia,…