Call Center Agent Job Phoenix area,Arizona USA,Customer Service/HelpDesk

Position Summary:

Responsible for professionally and courteously serving customers by handling all inbound telephone calls pertaining to Individual and business-related tax compliance, delinquency, and general information requests. To succeed in this position, candidates should have a bias for doing the right thing and serving others with a positive attitude.

Job Responsibilities:

Answering incoming phone calls in a fast-paced environment.
Resolving Tier-1 level issues.
Reviewing taxpayer accounts.
Verifying, gathering, and simultaneously updating key information.
Educating taxpayers on online resources and current tax policies.
Submitting requests for payment arrangements.
Documenting actions taken in multiple systems.
Participating in all team engagement activities.
Meeting performance expectations.

Skills & Compliance Requirements:

Strong ability to multitask.
Basic use of Microsoft Word, Excel, and Google Workspace.
Basic math skills are required.
Communicate well both in writing and verbally.
Great interpersonal skills.
Retain knowledge easily.
Creative in problem-solving.
Candidates should be goal-oriented and organized, and should also have the ability to speak Spanish.
Candidates must live in the Greater Phoenix Metro area and be able to attend 1st day orientation in person.
Must have the ability to work a flexible schedule as dictated by business needs within our operating hours, 7:45 am to 5:15 pm Arizona time, Monday through Friday.
Selected candidates must abide by the required pre-employment checks, including state and federal criminal background checks, fingerprinting, and an Arizona tax filing records check for the previous 5 years.
Attendance is critical as learning and applying knowledge are continuous for this role.
Hardwired internet access with sufficient bandwidth to handle applications required for the job duties.

Education Required:

High school diploma or equivalent.

Education Preferred:

Associate's Degree or higher.

Experience

Required:

The previous two positions should each be for at least one consecutive year in a fast-paced call center.
National call centers in industries such as finance/banking, insurance, telecommunications, and non-technical support.
Short stint work history will likely not make it to the interview.
Call center history should not be a switchboard operation/dispatch, transferring calls.

Experience Preferred:

Experience with participating in process improvement activities, and a history of working in the banking domain.

Additional Information:

The schedule will be discussed during the interview, and this is dependent on the current needs of the client/call center.
Please make resources aware that this schedule may be different than what is listed on the posting.
This position has the possibility of future permanent employment for agents who are able to successfully perform the duties of the position, demonstrate dependability, and cultural alignment.
Training is an intensive 3 weeks from 8:30 am to 5:00 pm Arizona time.
If using a 5G router, please bring this on day 1 so the IT department can prepare it to work with the issued equipment.
Candidates must be able to transport equipment from the office to their home (micro desktop, 2 monitors, keyboard, mouse, headset) using their own transportation, not public transportation.
Interviews will be remote.
First day of work will be onsite for orientation, but will be 100% remote after this.
Estimated to last 6 months, but can be extended past this date.

**** We provide health benefits and a 401K plan ****