Watercraft CSR II

GAME AND FISH DEPARTMENT

Join the only state agency in Arizona responsible for conserving and protecting more than 800 wildlife species. Be part of a passionate group of people who want to make a positive impact on outdoor recreation in Arizona by managing resources for safe, compatible opportunities for current and future generations. From fishing, boating and off-highway vehicle use to shooting sports, hunting and wildlife watching, Arizona Game and Fish supports it all.

Our biologists use the best available science in their management actions, and our wildlife managers are on the ground in your communities making a difference every day. Opportunities abound beyond the field at AZGFD, so check us out and see what we’re all about! Consider joining our workforce today. AZGFD celebrates the diversity of Arizona's people, landscapes and of course, wildlife.

However you choose to enjoy Arizona’s wildlife and wild places, the outdoors is open for all.

Arizona Game and Fish Department is an Equal Employment Opportunity agency.

5000 W. Carefree Hwy. Phoenix, AZ 85086

Salary: $18.70/hr
Grade: 15
Closing Date: 6/21/2026

CUSTOMER SERVICE REPRESENTATIVE 2
Watercraft CSR II
SUPPORT SERVICES DIV / CUSTOMER SERVICE / PHOENIX, AZ BASED
FLSA – Non-Exempt / SALARY GRADE 15 / HOURLY RATE $18.70

Are you a detail-oriented problem-solver who enjoys helping others navigating complex information? Do you take pride in delivering exceptional customer service while keeping processes accurate and compliant? If so, we invite you to bring your talents to our Watercraft team!

Under the direction of the Watercraft Administrator, the Customer Service Representative plays an essential role in supporting the public, regional offices, and Arizona’s boating community. This position is perfect for someone who thrives in a fast-paced environment, enjoys investigative work, and values the importance of clear, accurate guidance.

Why This Role Matters:
Every day, you will be a trusted resource for Arizona’s boating community—helping ensure safe, legal, and enjoyable experiences on the water. Your work keeps our registration system running with integrity and efficiency, making a positive impact statewide.

If you’re ready to join a team that values accuracy, service, and continuous improvement, we encourage you to apply. Come make a difference with us—and help keep Arizona’s waterways safe, compliant, and ready for adventure!

Major duties may include:

• Processes and registers new watercraft registrations, renewals, transfers and duplicates
• Reviews documentation for accuracy and completeness to determine compliance
• Returns invalid transactions with detailed instructions for compliance
• Provides customer service to watercraft registrants through the mail and over the telephone, resolving complex registration issues according to laws, rules and procedures
• Researches watercraft registration history for public records requests
• Utilizes Cash Pro system to financially process watercraft transactions
• Perform other duties as assigned

Candidates will have knowledge of public relation practices;
Game and Fish Commission rules and orders; A.R.S. Title 5, Title 33 and other applicable Arizona Revised Statutes; U.S. Coast Guard Federal requirements governing states registration; law enforcement practices; concentrating on investigations and documentation; hull identification and safety equipment; terminology of watercraft structures and equipment;
Federal regulations regarding proper formats and validity of manufacturers identification codes; court documents regarding divorce, probate, trust documents, seizures, repossessions, bankruptcy, lien foreclosure laws Title 33, and litigations.

Candidates will have skills in active listening, problem solving, organization; multitasking; oral and written communication; customer service; working in an environment with high-volume, heavy workload; grammar usage; 10-key and money handling.

Candidates will have the ability to work independently, respond to others with tact, diplomacy and…