Dispatch Operator Day Shift

Primary City/State: Network Operations Center

Category: Administrative Support

Shift: Day

Department: Central Communications

Varied Hours / Varied Days

This entry level healthcare position supports hospital operations as a PBX operator and Security dispatcher. Answers calls, dispatches resources to emergencies and serves as a front line customer service agent. Works with state‑of‑the‑art technology including software, surveillance equipment and is part of the hospital's first responder network. As needed, may also be required to work on‑call.

• Keeps customer service as first priority in all interactions
• Answers and responds to internal, external and security dispatch call traffic
• Interacts with multiple software platforms to problem solve and serve callers needs
• Provides numbers, resources and/or information to callers of all types
• Completes documentation for all calls and service lines supported
• Alert and activates resources to emergency codes, security issues including staff and patient needs
• Covers the Customer Navigation Center's phones after hours, nights, weekends and holidays
• Activates mass notification calls, paging on‑call resources and locates other as needed assets
• Monitors surveillance cameras, child abduction, radio traffic, monitoring software for facilities, panic alarms etc.
• Maintains documentation for security tasks, deploys them to calls and tracks their movement
• Covers or takes call after hours for other service lines or call centers (Hope line, Cancer Center, Interpreters)
• Assists in training and precepting new staff
• Helps maintain department resources, service books, downtime resources and flip charts

• High School Diploma or GED Required
• Associates Preferred

• Call answering and radio dispatching experience Preferred
• Hospital operator and/or security dispatching experience Preferred