Customer Service Representative/Phoenix LilyLifestyle
Job in
Phoenix, Maricopa County, Arizona, 85003, USA
Listed on 2026-06-17
Listing for:
Mothership
Full Time
position Listed on 2026-06-17
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Technical Support, Bilingual
Job Description & How to Apply Below
Customer Service Representative (Benefits/401K)
Phoenix, Arizona, United States
About the JobJob Title:
Customer Service Representative (Benefits/HR)
Location:
Phoenix, AZ
Pay: $20 per hour
Category:
Customer Services/HR/Benefits
Position Overview
Our client, a Global Financial Services company is seeking a detail oriented Customer Service Representative with a focus on HR Benefits and the first point of contact for participants with inquiries about our client's Human Resource Solutions (HRS) products. This role is key to ensuring a seamless and positive service experience for all participants.
Key Responsibilities- Serve as the initial point of contact for inbound participant requests and questions regarding HRS products.
- Maintain in-depth knowledge of HRS products and systems to assist both internal and external partners effectively.
- Handle daily participant calls, providing real-time support for questions, technical issues, and product navigation.
- Log and document participant interactions to minimize repeat inquiries and optimize service delivery.
- Offer technical support for participants using automated phone systems and employee websites, including assistance with menu navigation.
- Utilize multiple software platforms (HRIS, Salesforce, Sungard, ORS) to provide accurate and efficient responses to participant needs.
- Prioritize critical or time-sensitive issues for timely resolution while ensuring less urgent matters are addressed appropriately.
- Follow up on unresolved calls to ensure issues are fully resolved, accurate, and compliant with established resolution time frames.
- Strong customer service and communication skills, with the ability to resolve issues effectively and empathetically.
- Proficiency in using computer software and systems, including HRIS, Salesforce, Sungard, and ORS.
- Ability to multitask and prioritize calls based on urgency and complexity.
- Detail-oriented mindset with a focus on documenting interactions accurately and thoroughly.
- A proactive approach to follow-up and ensuring participant satisfaction.
Join us and become a key player in delivering outstanding service. We look forward to your application!
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