Customer Service Representative - Property Management

Who We Are

Invitation Homes is a team of more than 1,700 associates dedicated to building excellent resident experiences while maintaining high‑quality homes and ensuring potential residents are presented with a rental property they can’t refuse.

As a Customer Service Representative – Property Management (CSR‑PM), you will provide high‑level customer service to residents in a fast‑paced, high‑volume environment.

• Assist residents in person or over the phone in a well‑mannered and professional manner.
• Handle property issues and conduct general property condition assessments (GPCAs) while maintaining a positive resident experience.
• Complete resident welcome calls and emails to ensure a seamless move‑in experience.
• Assist in processing Public Housing Agency applications and communicate with the Housing Authority.
• Perform outbound delinquency calls for rent collections and assist residents in handling Home Owner Association violations.
• Review and work through all action items on the applicable task list.

• High school diploma or GED.
• Proven experience in property management administration or customer service.
• Intermediate proficiency in Microsoft Word, Excel, Outlook and Adobe.
• Experience using property‑management software is helpful.
• Professional verbal and written communication skills, strong problem‑solving ability, and a calm demeanor when handling advanced calls.

$17.90 – $31.03 per hour, plus eligibility for an annual discretionary bonus.

• Annual bonus program.
• Health, dental, vision, and life insurance.
• Long‑term and short‑term disability insurance.
• Generous paid time off—including vacation accrual, sick time, standard holidays and floating holidays.
• 401(k) with company matching contributions.
• Casual dress code and an inclusive work environment.

Invitation Homes is an equal‑opportunity employer committed to fostering a diverse, inclusive, and innovative environment. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or any other factor protected by applicable federal, state, or local law. For accommodations related to a disability or special need, please contact human