Customer Service Representative

Customer Service Representative / Full-time

Job Description

Posted Tuesday, June 16, 2026 at 7:00 AM

Schedule: Monday–Friday, 7:00 AM – 3:30 PM
End time may vary based on daily workload and operational needs.

Join Oak Harbor Freight Lines and be part of a team that keeps freight moving and customers informed every day. In this role, you’ll handle customer calls, schedule appointments, support drivers at check-in, and help track shipments from pickup to delivery.

What You’ll Do

• Handle inbound calls, appointment scheduling, and customer ticketing
• Provide prompt, professional support to customers, drivers, and internal teams
• Assist with driver check-in
  , ensuring paperwork is accurate and complete
• Trace freight and resolve issues involving late, lost, or misdirected shipments
• Dispatch pick-up requests and coordinate freight based on customer needs
• Enter and manage information using internal systems
• Build strong relationships with customers to support ongoing business

What We’re Looking For

• 1–2 years of customer-facing experience.
• Comfortable handling high call volume and fast-paced environments.
• Strong communication skills (written and verbal).
• Detail-oriented with the ability to manage multiple priorities.
• Proficient with MS Office (AS400 a plus).
• High school diploma or equivalent preferred.
• Basic English proficiency required.