Resident Services Manager; Temporary at sora in Phoenix, Arizona

JOB DESCRIPTION SUMMARY

This role manages customer support to residents by providing assistance with service requests, accounting and rental issues, and coordinating other miscellaneous resident related functions to achieve community goals surrounding resident retention.

• Achieves the community’s resident satisfaction and retention goals by ensuring resident complaints and/or concerns are resolved in a timely manner, and by answering questions concerning rent and fee payments.
• Completes call-backs on all service requests within 24 hours to ensure customer satisfaction.
• Develops, produces and coordinates resident communications, by creating newsletters, surveys, lease violation letters, and other communications to the residents.
• Manages the Community’s roommate matching and assigns wait list leases (as needed).
• Organizes and coordinates resident functions, including parties, birthday cards, welcome parties, unit visits, and other events as directed.
• Evaluates the appearance and overall curb appeal, landscape, office environment and vacancies on a daily basis and ensures the leasing office, tour path and model(s) are ready for show daily.
• Where applicable, oversees the Community Assistant Program.
• Reviews the Courtesy Officer nightly reports and follows up on incident reports and lease violation notices as necessary, and ensures the leasing office is secured for the evening.
• Checks the answering service throughout the day for messages and returns calls as necessary.

Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location. Corporate Positions:
In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance. Onsite Property Positions:
In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.

Employee Assistance Program, Paid sick time. For Union and Prevailing Wage roles compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.

Greystar will consider for employment qualified applicants with arrest and conviction records. Greystar is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability or any other legally protected status.