Outbound Customer Service Representative – Tree Evaluation Scheduler

Outbound Customer Service Representative – Tree Evaluation Scheduler

Valley Tree Care, Phoenix, Arizona, United States

We are a tight‑knit, rapidly growing family‑owned company with 3 generations and 29 years of experience in the tree care industry. We believe strongly in investing in our culture and team members as we strive to revolutionize our industry with exceptional and innovative services. By actively cultivating our team, we are better equipped to care for our clients by caring for their trees.

We’re looking for an energetic and motivated Customer Service Representative to join our team! In this role, your primary responsibility will be making outbound calls to potential and existing customers to offer free tree evaluations. You’ll be the first point of contact in helping homeowners understand the value of proper tree care and connect them with our expert arborists for a no‑obligation assessment.

Compensation: $19.00 an hour, plus bi‑weekly bonus

• Make outbound calls to homeowners from a provided list
• Introduce our tree care services in a friendly and informative way
• Explain the benefits of a free tree evaluation
• Schedule appointments for certified arborists to visit and assess customers’ trees
• Answer basic questions and handle any initial concerns
• Maintain accurate records of calls and customer responses

• High school diploma or equivalent
• Strong communication skills and a confident phone presence
• Positive attitude and a customer‑first mindset
• Ability to handle rejection professionally and stay motivated
• Comfortable working with call scripts and customer tracking tools
• Previous customer service or sales experience is a plus, but not required
• Schedule is Monday – Friday, with four days from 8:00 AM – 5:00 PM, and a flex‑day from 8:00 AM – 2:00 PM (this is an in‑office position only)
• Ability to reliably commute to our office near Pinnacle Peak and 21st Ave in Phoenix, Arizona
• Paid training
• Supportive team environment
• Opportunities for growth and bonuses based on performance
• Medical insurance
• Paid company holidays
• One week paid time off
• 401 k