Customer Service Representative

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Qualified new hires are eligible for a $2,000 sign‑on bonus after 9 months of service. Must remain continuously employed for a minimum of 12 months.

We are seeking a compassionate, customer‑obsessed Customer Service Representative to care for our customers. Our customers include members of benefit plans, employers, doctors, hospitals, and other healthcare providers. In this role, you will create connections with customers by helping with their benefits and claims to improve their health and well‑being. You will be responsible for educating customers about their benefits and claims while resolving issues and directing them to helpful resources.

This position requires adaptability and empathy as you handle a variety of inquiries and ensure customer satisfaction through kind and respectful interactions.

• Actively listen and be an advocate for customers, understand their needs and provide guidance and support
• Resolve customer inquiries and issues efficiently while documenting all interactions
• Educate customers about available resources and assist them in navigating their options
• Anticipate customer needs and provide proactive solutions to enhance satisfaction
• Collaborate with team members and other departments to address service issues and improve outcomes
• Document all customer correspondence and maintain confidential records of patient information
• Follow policies, procedures, and the CVS/Aetna Code of Conduct

• Customer satisfaction with the service you provide
• Demonstrating CVS/Aetna’s “Heart at Work” behaviors including Putting People First, Joining Forces, and Inspiring Trust
• Your ability to resolve customer issues the first time they call
• Quality and accuracy of interactions with customers
• Reporting to work and adhering to your assigned schedule

• New colleague orientation to learn about our company and your role
• Engaging and comprehensive training ranging from 4 to 18 weeks depending on the customers supported
• A supportive and inclusive culture that allows continuous learning and growth
• Ongoing coaching and mentoring support
• Equipment and resources needed to complete assigned work

• Demonstrated empathy and effective communication skills
• Respectful and kind demeanor in all communications while being an advocate for our customers
• Strong problem‑solving and decision‑making abilities
• Ability to manage multiple resources and tasks in a fast‑paced environment

• 6+ months of customer service experience
• Basic computer skills
• Must be willing to work onsite at Phoenix‑4755 S. 44th Place

• 1+ years of customer service experience in a contact center environment, which may include calls, chats or email correspondence depending on role
• 1+ years of claims, provider, dental, medical or other related healthcare experience
• Microsoft Office experience preferred

High School Diploma, GED, or equivalent experience.

• High‑speed internet access with adherence to workplace model and potential telework agreements
• Willingness to work specific hours, with flexibility

The typical pay range for this role is:

$17.00 – $28.46 per hour. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families, including medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

We anticipate the application window for this opening will close on: 07/10/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.