Customer Support Specialist

Customer Support Specialist

Redirect Health Inc – Phoenix, Arizona, United States

Healthcare shouldn’t be something you worry about when taking care of your family. That’s why when you join Redirect Health, your healthcare costs nothing out of your paycheck—and the same is true for your spouse and children. No monthly premiums, no deductibles, no surprise medical bills.

Redirect Health exists to make healthcare affordable for small businesses and people who can’t afford traditional employer insurance
. We help real people navigate a system that is often confusing, expensive, and frustrating—and we do it with empathy, accountability, and simplicity.

• Obsess Over People – We are always helpful, friendly, and human.
• Own It to Completion – If we take something on, we see it through.
• Always Improve & Adapt – We learn quickly and adjust without ego.
• Always Start with “Yes, We Can Help You” – We lead with solutions and figure out the rest.
• Succeed as a Team – We win together through trust and collaboration.
• Detest Waste & Unnecessary Complexity – We remove friction so we can focus on what truly helps people.

Member Success Advocate exists to turn complex challenges into positive, meaningful outcomes for our members—ensuring every interaction ends with clarity, support, and trust.

• Own the resolution of escalated member issues by investigating, analyzing, and delivering timely, thoughtful solutions.
• Support members by engaging with empathy, actively listening to concerns, and guiding them through next steps.
• Educate members on their health benefit plan and the Redirect Health Application.
• Collaborate with providers, internal teams, and cross‑functional partners to ensure seamless issue resolution.
• Improve member experience by identifying trends, providing feedback, and helping prevent future issues.
• Advocate for members to ensure they feel heard, supported, and confident in their care and coverage.

• Staying calm and solution‑focused in complex or high‑pressure situations.
• Communicating clearly, simply, and with empathy.
• Consistently turning challenging situations into positive member experiences.

• Timely and effective resolution of escalated member issues.
• Positive member experience and satisfaction following issue resolution.
• Accuracy and completeness of documentation and follow‑through.
• Strong collaboration with internal teams to resolve issues and improve processes.
• Fluency of Redirect Health benefit plans.

• At least 1 year of experience in a customer service role with strong emphasis on phone communication.
• Clear communication with empathy, especially in high‑touch or sensitive situations.
• Bilingual (English/Spanish) and able to support a diverse member population.
• Ownership of problems and follow‑through to resolution.
• Enjoy simplifying complex issues and helping others understand their options.
• Collaborates effectively with clinical and operational partners.
• Comfortable using tools like Microsoft Word, Excel, and Outlook in a fast‑paced environment.
• Reliable, team‑oriented, and self‑motivated.
• High School Diploma or GED.
• Deep care for helping people and improving their experience.
• Must be based in the Phoenix, AZ area or able to reliably commute to an in‑person work environment.

• What “Free Healthcare” Actually Means – No money out of your paycheck and no cost when you need care:
  No monthly premiums, no cost to add spouse or children, no deductibles (we reimburse), no out‑of‑pocket maximums.
• What You’ll Earn
  • Pay range: $19.84 – $23.87 per hour (Phoenix)
  • FREE healthcare for you and your entire family
  • Dental & Vision insurance
  • Paid time off & sick time
  • 401(k) access
  • A mission‑driven team that believes in doing the right thing
• This is a fully in‑person position located in Phoenix, AZ.

If you’re looking for more than just a job—and want to help reshape how healthcare works for families—we’d love to hear from you.

Redirect Health is an Equal Opportunity Employer (EOE). Employment with Redirect Health is at‑will. Nothing in this job posting or the application process creates a contract or guarantee of employment. Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities required for this role. Duties, responsibilities, and activities may change at any time with or without notice.

Redirect Health does not provide employment‑based visa sponsorship now or in the future for this position. Applicants must be currently authorized to work in the United States without sponsorship.