Client Concierge - AZ residents

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Client Support is hiring for a Client Concierge position. The team is looking for a candidate with applicable business and process knowledge. You will be required to demonstrate a high level of quality in client service through the execution of accuracy, responsiveness, reliability, and professionalism on every interaction in a fast‑paced environment.

• Demonstrate excellent organizational, time management, and multitasking skills, with the ability to identify and support issues and facilitate to completion.
• Communicate verbally and in writing, including speaking on member and client calls and responding to issues and questions in writing.
• Serve as the operation point of contact for triaged escalated member issues; lead all research and follow‑up around member issues.
• Attend account team and client calls to discuss ongoing issues or trends.
• Track issues through completion and maintain logs for record keeping.
• Address day‑to‑day needs of clients and participants and resolve client‑initiated plan participant issues.
• Provide plan benefit override support at client request.
• Provide feedback to Customer Care management on servicing incidents and develop service trends.
• Partner with Account Management team to ensure maximum client satisfaction and issue trending.

Scheduled

Hours:

Monday – Friday 7:00 AM – 3:30 PM MST (Occasional overtime, weekend, and holidays as determined by business need). Hybrid or work‑from‑home options available based on performance and business requirements after successful completion of the Training & QC process.

• 1+ years of Customer Service Experience.
• 1+ years of Call Center Experience.
• 1+ years of Health Care Industry Experience.

• Experience with People Safe, RXClaim, Sales Force, Moxie and Microsoft Office programs (Excel, PowerPoint, Word, Outlook).
• Experience with plan designs and Client programs.
• Experience building partnerships and navigating complex organizational structures/hierarchies.

Required: Verifiable High School diploma or GED.

Preferred: Completion of higher level education including associate’s/bachelor’s degree and/or specialized training certification(s).

Anticipated Weekly

Hours:

40
Time Type:
Full time
Pay Range: $18.50 - $35.29 per hour (base hourly rate or base annual full‑time salary). Position eligible for CVS Health bonus, commission, or short‑term incentive program in addition to base pay.

The full‑time position is eligible for a comprehensive benefits package designed to support physical, emotional, and financial well‑being of colleagues and their families, including medical, dental, and vision coverage; paid time off; retirement savings options; wellness programs; and other resources based on eligibility.

We anticipate the application window for this opening will close on: 06/30/2026.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.