Call Center Customer Service Representative; Technical Support

Call Center Customer Service Representative (Technical Support) 157321

Full-time

As the nation’s third largest cable and broadband company, Cox Communications serves approximately 6 million customers. The company offers advanced digital video, high‑speed Internet, telephone services, and a broad range of data and video transport services.

• Answer inbound customer calls concerning inquiries about Cox products and services.
• Troubleshoot the root cause of customer problems, identify required actions, and schedule service appointments where necessary.
• Build customer loyalty through follow‑up calls after actions are taken by other Cox departments.
• Maintain accurate call records and complete required forms to request action from other departments.
• Identify sales and up‑selling opportunities that drive additional revenue for the company.
• Keep customers informed about progress by checking status of work orders in the customer record system.
• Possibly provide additional services for fluent bilingual (English/Spanish) customers and may receive additional incentives.
• Perform other duties as assigned.

• High school graduate, GED, or equivalent work experience.
• At least 6 months of experience providing direct customer service.
• At least 6 months of experience using a computer in a work or non‑work setting.
• Eligibility to work in the United States.

• At least 6 months of experience troubleshooting basic hardware, software, and/or connectivity issues.
• At least 6 months of experience in a position that required meeting sales goals.
• Strong customer‑experience focus and aptitude for helping customers.
• 1 to 2 years of work experience in a customer‑service role, not limited to call center.
• Enthusiastic and personable, able to adapt and thrive in a constantly changing environment.
• Strong computer skills and ability to navigate multiple screens.
• Bilingual skills in English/Spanish (read, write, speak fluently) may lead to additional opportunities or incentives.

• Competitive wages with potential for additional financial incentives for motivated team members.
• Free Internet and other Cox discounted services.
• Medical, Dental, and Vision benefits starting first day.
• Retirement benefits including 401(k) and pension.
• Work‑life balance with generous time off: up to 22 days of paid time off during the first year plus 7 paid holidays.
• Tuition assistance provided.
• Volunteer opportunities and community service support.
• Flexible work options, including work‑from‑home program available in some markets.
• Career advancement opportunities across the Cox family of companies.

Cox Communications is an equal‑employment‑opportunity employer, disabled/protected/veteran, and a wholly owned subsidiary of Cox Enterprises. For more information, visit