Customer Service Representative II , Phoenix, AZ; Hybrid

Phoenix, United States | Posted on 06/25/2026

Location: Phoenix, AZ 85007 , Hybrid (first 2 weeks onsite for training, then hybrid)

Type: Contract (through Aug 31, 2026), full-time, Monday–Friday, 8:00 AM–5:00 PM

Start: July 6, 2026 (tentative)

Sun Soft Online is seeking a Customer Service Representative II for a contract opportunity with an Arizona state agency. In this role, you'll support a division that addresses client concerns on behalf of the agency's director, operating in a confidential, neutral, and professional manner. You'll enter customer concerns into Salesforce (received via phone, email, and an online web form), direct concerns to the appropriate programs, and research information to resolve issues.

• Enter customer concerns into Salesforce, received through email, voice messages, and an online web form
• Use critical thinking to direct concerns to the appropriate programs
• Research information to address a range of issues
• Listen to and transcribe voicemail messages from clients
• Perform other related duties as assigned

• Proven experience as a Customer Service Representative or in a similar role
• Excellent communication, interpersonal, and problem-solving skills
• Proficiency in Google Suite and other relevant computer applications
• Patience, a positive attitude, and the ability to multitask and manage time effectively
• High school diploma or equivalent

• Must be local to the Phoenix area (current location must be listed on resume)
• First 2 weeks onsite in Phoenix for training
• Available for an in-person interview within one week
• Able to start within two weeks of an offer
• Hire Right background check and drug screening required

To apply, submit your resume with your current city and state listed.