Customer Service Representative

Position Summary

We’re building a world of health around every individual. You will serve as the face of CVS Health®, providing compassionate, customer‑obsessed support to members of our benefit plans, employers, doctors, hospitals, and other providers.

• Actively listen, advocate for customers, and understand their needs.
• Resolve customer inquiries and issues efficiently while documenting all interactions.
• Educate customers about available resources and assist them in navigating options.
• Anticipate customer needs and provide proactive solutions to enhance satisfaction.
• Collaborate with team members and other departments to address service issues and improve outcomes.
• Document all customer correspondence and maintain confidential records of patient information.
• Follow policies, procedures, and the CVS/Aetna Code of Conduct.

• Customer satisfaction with the service provided.
• First‑time resolution of customer issues.
• Quality and accuracy of interactions.
• Adherence to the assigned schedule.

Pay: $18.50 per hour. Typical range for this role: $17.00–$28.46 per hour.

Full‑time position includes medical, dental, vision coverage, paid time off, retirement savings options, wellness programs, and other resources based on eligibility.

• 6+ months of customer service experience.
• Basic computer skills.
• Willingness to work onsite at Phoenix – 4755 S. 44th Place.
• High‑speed internet access with adherence to workplace model and potential telework agreements.

• 1+ year of customer service in a contact center environment (calls, chats, or email).
• 1+ year of claims, provider, dental, medical or related healthcare experience.
• Microsoft Office experience.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.