Customer Service Representative - Bilingual

Job Description

Position Title: Customer Service Representative - Bilingual

Location: Phoenix, AZ

Anticipated

Start Date:

August 12, 2024

Expected Duration: 2 Months

Job Type: Contract [FULL TIME (>=30 HRS WEEKLY)/PART TIME (< 30 HRS WEEKLY)], [CONTRACT/TEMP TO HIRE/PERM], [REMOTE/HYBRID/ON-SITE]

Pay Range: $14-$16/Hr

Requirements:

• This position is for a Bilingual Customer Service Representative.
• This position will answer and handle general information calls to the Client Board.
• Call types will include English and Spanish speakers inquiring about licensing, payments, website, compliance, and accounts.
• This position will also review and enter information into the board's database systems.

Skills Required:

• Must be able to speak Spanish and English fluently.
• Must type a minimum of 45 wpm.
• Effective critical thinking and reasoning skills. Knowledgeable in Google Suite.
• Able to communicate using proper English/Spanish to include proper sentence structure, grammar, and punctuation.

Experience

Required:

• Experience in a call center with time constraints and high call volumes.

Education Required:

• Minimum HS Diploma or Equivalent.

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

BCforward is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.