Member Debt Representative

Kforce has a client in Phoenix, AZ that is seeking a Member Debt Representative. Through 100% phone based interactions, responsible for understanding the members' needs and delivering personalized solutions and education that will improve the member's overall financial security.

Responsibilities:

* Service both inbound and outbound phone calls across all product lines through automated and manual outbound dialing in an attempt to collect payment and/or arrange for payments, utilizing effective telephone collection techniques and principles while meeting call service levels

* Under close supervision, performs individual member needs assessment to quickly determine the member's reason for delinquency and provide customized solutions and advice to improve their financial security

* With close supervision, negotiates mutually satisfactory payment arrangements within defined guidelines

* Follows all applicable local, state, and national laws and regulations surrounding the collection industry and within company standards

* Under close supervision, completes required account verification and account maintenance;
Documents all pertinent customer contact information and updates collection attempts/call results into the appropriate database
* College degree preferred

* 2+ years of combined customer contact, sales, or collections experience in the financial services industry

* 6 months computer experience required, utilizing multiple computer applications in a Windows-based environment

* Strong verbal and written communication skills