Customer Service Representative – Healthcare

Description & Requirements

Location:

On-site in Phoenix, AZ

Starting Pay: $17.42 / hr plus potential bonus opportunities

Schedule:

Limited-Service Full-Time positions available

Site

Hours:

24/7 center; the targeted start date, hours, and schedule are discussed with recruiter

Evening and night shifts are highly desirable with a 10% shift differential for hours worked between 7 p.m. and 5 a.m.

Are you passionate about helping others? Maximus is hiring Customer Service Representatives (CSRs) to provide compassionate, reliable support to individuals navigating healthcare programs. If you’re dedicated, service‑mindful, and ready to grow, we want you on our team.

You'll assist some of the most vulnerable members of our community, helping them understand and access complex healthcare benefits. Maximus offers paid, thorough training to prepare you for success.

• Competitive Compensation: $17.42 / hr base pay + 10% shift differential
• Potential to earn additional bonus incentives for eligible employees, increasing overall compensation
• Company-paid medical coverage
• Tuition reimbursement support for ongoing education
• 401(k) with company match
• Paid time off, sick leave, and 11 paid holidays
• Employee Assistance Program (EAP), wellness resources, and employee discount programs
• Flexible schedules that meet your lifestyle
• Supportive environment with development and promotional opportunities
• No cold calls, sales, or collections involved
• Eligibility requirements apply; ask your recruiter for more details

• Provide customer service for basic and routine inquiries via telephone, email, web chat, or written letters
• Use computerized system for tracking, information gathering, and troubleshooting
• Provide feedback and input on call trends, processes, procedures, and training
• Respond to customer inquiries by referring them to published materials, secondary sources, or senior staff
• Provide timely, courteous, and professional responses using pre‑scripted replies
• Follow policies and standard operating procedures, including privacy and HIPAA rules, and fill out timesheets
• Utilize standard technology such as telephone, e‑mail, and web browser to perform job duties
• Assist callers in completing online applications and submitting them electronically to plan providers for processing
• Complete basic call logs and confirm script usage via the online system
• Refer calls as required to CSR Lead
• Maintain up‑to‑date knowledge of client regulations and policies
• Report problems through the online system for resolution by appropriate parties

• High school diploma or equivalent with 6 months of customer service experience
• Fluent, clear, and professional English (speaking and reading)
• Ability to work within established turnaround times
• Excellent interpersonal skills and ability to organize simultaneous tasks
• Team‑player attitude
• Participation and certification in internal CCO training required for role initiation
• Later participation and certification in Tier I claims training (Part A, Part B, DME) required for advancement
• May be required to work overtime and scheduled holidays
• On‑site work at the office location is required; remote or at‑home work is not available until completion of at least one year of employment with above‑average performance

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected characteristics.

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews—please contact People Operations at .

Minimum Salary: $17.42

Maximum Salary: $17.42