GSD Support Associate

GSD Support Associate Responsibilities

• Provide an exceptional service experience when handling incoming customer requests
• Determine the reason for the request and, if necessary, route to applicable functions
• Perform basic triage for service issues to determine the best course for resolution and/or escalation to level 2
• Log service incidents accurately and assist customers with other requests as needed
• Follow prescribed processes and procedures including systems, schedule adherence and tool utilization
• Communicate clearly and professionally with customers to handle requests efficiently
• Handle inbound requests including support incidents, service requests, meter readings and orders using internal multimedia
• Gather information on the customer request and determine the best course of action
• Identify urgent situations that require additional actions to satisfy the customers’ needs including supply sourcing/expediting and incident escalation
• Follow through on customer commitments and research as needed using available resources
• Actively participate in learning opportunities and complete assigned curriculum in a timely manner; apply knowledge to continuously improve the customer experience
• Complete projects and tasks as assigned by management

• High school or equivalent
• Entry level with some experience preferred in a call center environment
• Excellent verbal and written communication skills
• Good customer service and interpersonal skills
• Ability to problem‑solve and perform basic troubleshooting
• Computer skills – Microsoft Office, Word, Excel, Power Point
• Positive attitude and collaborates well with team members
• Ability to multi‑task work in a fast‑paced environment
• Position requires sitting at a desk with a computer monitor for several hours at one time
• Vision requirement includes close vision, peripheral vision, depth perception, and ability to adjust focus
• Occasional travel as requested

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.

Solutions d’affaires Konica Minolta (Canada) Ltée. est un employeur d'opportunité égale.