Field Support Specialist; On Call

Tempe, AZ 85281 | On-site

Field Support Specialist (On-Call)

Provide on-site coverage and operational support across client locations in San Francisco. This floating position supports business continuity when regular staff are absent or additional project coverage is needed.

• Deliver office services support, service delivery, and operational continuity.
• Mail & Shipping Operations:
  • Oversee incoming and outgoing mail and packages.
  • Log and track deliveries using chain‑of‑custody systems.
  • Distribute mail and notify employees of deliveries.
  • Process shipping requests and verify packing documentation.
• Office & Facilities Support:
  • Assist with supply ordering and stocking common areas.
  • Support light facilities tasks and service requests.
  • Monitor and support copy/print equipment.
  • Assist with office moves and workspace transitions.
  • Set up and break down conference rooms as needed.
• Reception & Client Support:
  • Provide front desk or concierge coverage as needed.
  • Answer and direct calls professionally.
  • Deliver consistent, high‑level customer service to employees and visitors.

• Strong communication and customer service skills
• Ability to multitask in a fast‑paced environment
• Working knowledge of MS Office and office technology
• Understanding of shipping and receiving procedures
• Ability to work independently with minimal supervision
• Flexible schedule with ability to travel between client sites

• High School Diploma or equivalent
• 6+ months of prior work experience preferred
• Strong organizational, time‑management, and problem‑solving skills
• Excellent written and verbal communication
• Ability to learn and navigate computer‑based systems
• Professional demeanor with a customer‑service mindset
• Ability to work assigned hours and follow established policies

• Experience in mailroom, office services, reception, or facilities support
• Familiarity with shipping/receiving processes and office equipment

• Regular walking, standing, bending, kneeling, and sitting for extended periods
• Ability to lift or move 40 lbs frequently
• Ability to move packages via wheeled cart up to 60 lbs capacity
• Manual dexterity to operate phones, copiers, and related office equipment

None or negligible.

Additional duties may be assigned as needed with or without notice.

• Career Growth opportunities
• Learning & Development programs
• Recognition programs for all levels of employees
• Comprehensive benefits:
  Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit, Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identity Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k with matching, Entertainment discounts, Paid Time Off.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation, or any other status protected by applicable law.

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance, you may request an accommodation at any time.