Customer Care Representative

Recognized as the No. 1 site trusted by real estate professionals, ® has been at the forefront of online real estate for over 25 years, connecting buyers, sellers, and renters with trusted insights and expert guidance to find their perfect home. Through its robust suite of tools, ® not only makes a significant impact on the real estate industry at large, but for consumers, navigating the biggest purchase they will make in their life, by providing a user experience that is easy to use, easy to understand, and most of all, easy to make decisions.

Join us on our mission to empower more people to find their way home by breaking barriers to entry, making the right connections, and building confidence through expert guidance.

We are seeking a passionate Customer Care Representative to join our dynamic team. In this high-performance, high-volume inbound call center role, you will provide world‑class customer service to real‑estate agents and brokers across the United States. Your efforts will create meaningful impact by delivering exceptional support, troubleshooting software issues, and handling billing and general inquiries with empathy, accuracy, and professionalism.

• Serve as the primary point of contact for real‑estate agents and brokers, ensuring every interaction aligns with our Real Purpose to help professionals improve their business outcomes.
• Maintain high levels of professionalism, empathy, and accuracy, building trust and rapport with customers.
• Continuously develop deep product knowledge, seek coaching, and exceed performance benchmarks in our high‑performance environment.
• Use creative problem‑solving to resolve complex software and product inquiries efficiently.
• Work collaboratively with management and teammates to share insights, optimize processes, and deliver a unified world‑class support team.
• Maintain data integrity in Salesforce, documenting every interaction accurately.
• Consistently meet or exceed productivity and service quality expectations, driving positive business impact through efficient one‑call resolution.
• Adhere to attendance and punctuality guidelines, ensuring reliable availability for customers and teammates.
• Perform additional duties and responsibilities as needed.

• Minimum two years of customer service experience, preferably in a call‑center environment.
• Strong interpersonal skills, self‑starter, and ability to adapt to a fast‑paced, high‑volume environment.
• Willingness to work in a heavy phone‑based environment and to operate in office three days per week.
• Experience with outbound calls is a plus.
• Independent and team‑oriented work style.
• Proficiency typing, speaking, and navigating systems simultaneously.
• Typing speed minimum 35–40 words per minute.
• Ability to multi‑task and adapt to changing business needs.
• Working knowledge of Gmail, Salesforce (or other CRM), G Suite, Microsoft Office, Instant Messenger, and Chrome.
• Understanding of internet navigation and tools.
• Excellent verbal and written communication skills.
• Strong attendance record.
• High School diploma or equivalent.

• Competitive base pay of $19.50 per hour, with up to $400 monthly performance‑based bonus (potential total $45,360 annually).
• Medical, dental, vision, 401(k) with 3.5% company match, paid volunteer time, PTO, and 13 paid holidays.
• Tuition reimbursement for degreed and non‑degreed programs.
• Personalized financial planning sessions and student‑debt retirement savings match.
• Free snacks and refreshments at every office location.
• Competitive work environment with opportunities for growth, recognition, and team events.

• First four weeks: training Monday–Friday from 7:30 am to 4 pm, including three mandatory days in office.
• Regular schedule: 40 hours per week, Monday–Saturday; shifts scheduled between 6 am and 6:15 pm.
• Mandatory three days in office per week; closed major holidays and Sundays.

is an Equal Opportunity Employer regardless of age, color, national origin, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status as a disabled veteran and/or veteran of the Vietnam Era or any other characteristic protected by federal, state or local law. In addition,  will provide reasonable accommodations for otherwise qualified disabled individuals.