Customer Care Representative

Customer Care Representative

Customer Care Representative at

Location:

Scottsdale, AZ (Hybrid/3 days in office)

Recognized as the No. 1 site trusted by real estate professionals, ® has been at the forefront of online real estate for over 25 years, connecting buyers, sellers, and renters with trusted insights and expert guidance to find their perfect home. Through its robust suite of tools, ® not only makes a significant impact on the real estate industry at large, but for consumers, navigating the biggest purchase they will make in their life, by providing a user experience that is easy to use, easy to understand, and most of all, easy to make decisions.

Join us on our mission to empower more people to find their way home by breaking barriers to entry, making the right connections, and building confidence through expert guidance.

If you are an enthusiastic self-starter ready to thrive in a fast-paced, high-performance environment, we invite you to apply and help us shape the future of real estate support.

We are currently hiring FULL-TIME Customer Care Representative (CCR) professionals for our inbound call center! Successful candidates will possess strong skills in providing world-class customer service at all times. Strong interpersonal skills, being a self-starter, and an ability to quickly adapt to change are required in this fast-paced, high-volume inbound customer service center. Let your customer service skills shine as you deliver exceptional service to our customers who are professionals in the real estate industry.

While supporting our customers, you will provide prompt, efficient handling of customer inquiries, such as offering insight into our company products, troubleshooting software issues, and addressing billing and general inquiries.

Top Reasons to Apply Today:

• Growth Opportunities;
  Advance your career in a dynamic real estate tech company with merit-based promotions.
• Great Pay & Perks;
  Earn $19.50/hr + up to $400 monthly bonus, plus medical, 401(k), PTO & more.
• Make an Impact;
  Help customers find solutions and shape their real estate journey in a fast-paced, team-driven role.

What You'll Do:

• Customer Support Excellence:
  Serve as the primary point of contact for our real estate agents and brokers, ensuring every interaction aligns with our Real Purpose to help everyone find their home and to help our professional customers improve their business outcomes.
• Professional Integrity:
  Demonstrate Real Ownership by maintaining high levels of professionalism, empathy, and accuracy in every interaction, building deep rapport and trust with our professional customers.
• Proactive Growth:
  Embody Real Ambition by continuously developing deep product knowledge and actively seeking coaching to exceed performance benchmarks in our high-performance environment.
• Creative Problem Solving:
  Drive Real Innovation by embracing change and using creative, efficient strategies to resolve complex software and product inquiries.
• Cohesive Teamwork:
  Contribute to Real Collaboration by working with management and teammates to share insights, optimize processes, and ensure we act as a unified, world-class support team.
• Data Stewardship:
  Take Real Ownership of data integrity by updating customer information in Salesforce with detailed, accurate notations for every interaction.
• Performance Impact:
  Consistently meet or exceed expectations for productivity and service quality, demonstrating Real Ambition and the drive to positively impact our customers' business results through efficient, one-call resolution.
• Operational Reliability:
  Adhere to all attendance and punctuality guidelines, ensuring consistent availability to support our customers and team members.
• Other Duties:
  Perform other duties and responsibilities as needed.

What You'll Bring:

• Minimum two years of customer service experience preferred, ideally in a call center environment
• Must be willing to work in a heavy phone-based environment
• Must be able to work in office 3 days per week
• Experience with performing outbound calls is a plus
• Must be able to work independently and in a team environment
• Must be able to to type, talk and navigate systems simultaneously
• Typing words per…