Telephony Systems Coordinator

Telephony Systems Administrator

The Telephony Systems Administrator supports the daily operations of the Call Center telephony environment, helping ensure end users are able to effectively support internal and external customers.

This role focuses on troubleshooting, user support, system maintenance, reporting, onboarding support, and basic administration within the Call Center telephony platform. This is a great opportunity for someone looking to grow their career within telephony systems and call center technology.

The Telephony Systems Administrator will assist with:

• Day-to-day support of telephony and call center systems
• Troubleshooting system and user issues
• IVR updates and maintenance
• User setup and onboarding support
• Basic reporting and campaign support
• Coordination with third-party vendors when issues arise
• Maintaining and improving existing call flow functionality

Responsibilities

• Provide day-to-day support for Call Center telephony systems
• Troubleshoot telephony and user-related issues
• Support inbound and outbound call campaigns
• Assist with IVR administration and updates
• Generate and review basic call center reporting
• Support onboarding activities for new clients and users
• Work cross-functionally with operations and internal support teams
• Escalate complex issues appropriately
• Maintain documentation and support processes
• Assist with system enhancements and process improvements