Customer Service Representative

Job Responsibilities:

* Provide superior customer service and quality technical content via incoming telephone calls in a fast-paced, automated, high-volume contact center environment

* On average, our representatives are responsible for 40-50 calls per day

* Phone quoting, issuance of new business, endorsements, and renewal policies of personal lines insurance coverage

* Responsible for cross selling coverage to round out accounts

* Assume ownership and timeliness in handling agent requests in an efficient, accurate and professional manner

* Ability to navigate multiple systems and applications to research, analyze and resolve agent requests & inquiries

* Analyze information to make appropriate decisions and solve problems, while maintaining a positive phone experience

* Ability to learn the basic concepts of personal lines insurance principles and Chubb products (home, auto, valuable articles/collectibles, flood, etc.)

* Work collaboratively with team members, and business partners to provide a quality experience for our agents

* Ability to work 40 hours a week on scheduled shift between the hour 8am-8pm EST; work overtime as needed

* Complete additional tasks and other projects/duties as assigned

Required Skills:

* Minimum of high school diploma or equivalent; college degree or currently pursuing is a plus!

* Previous experience in a high-volume contact center with a focus on decision making, problem solving and delivering superior customer service is a plus!

* Previous Property and Casualty insurance experience a plus

* Outstanding, effective, and service focused communication skills, both verbal and written

* Proficient in computer skills, multi-application navigation and multi-tasking

* Professionalism, accountability and taking personal pride in the handling of new business quotes, policy change requests and inquiries from our valued agency partners