Customer Service Sales Analyst

Summary

We are seeking an enthusiastic, detail‑oriented professional who is committed to exceeding customer expectations and becoming part of a winning team. As a Customer Service Sales Analyst, you will be action‑oriented and a flexible problem‑solver who understands customer needs and delivers innovative solutions. You will collaborate across teams to ensure accurate order execution and deliver a seamless customer experience. You will develop in‑depth knowledge of our products and programs while managing sales order contracts from inception through delivery and invoicing.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This position is required to be onsite.

• Create, maintain, and enhance the customer experience across all functions.
• Answer incoming customer inquiries and provide assistance as needed.
• Manage customer orders and shipments closely to meet and exceed customer expectations for quality, service, and delivery.
• Become fluent in all aspects of market, customer, and product knowledge for assigned customers.
• Act as a resource on special plating, custom logos, webbing samples.
• Responsible for customer RFQs, PO review, Customer Portal updating, order entry, order status and document requests.
• Provides customer support on technical product inquiries, FAA, OCR, and quality regulations.
• Develop strong key customer and inter‑departmental relationships and trust.
• Review and provide cost information to outside sales representatives.
• Understanding and analysis of Engineering drawings and technical documentation.
• Work with all departments to identify and eliminate issues that challenge company objectives.
• Act as a liaison between the customer and internal team members to ensure all customer expectations are communicated and met throughout the organization.
• Proactively prioritize work and effectively multitask to ensure required follow‑up and deadline delivery.
• Act as the first line of communication to customers as needed with solid and professional written and verbal communication.
• Proactively seek out process improvements and offer new ideas to help you and the team be more efficient and effective in strengthening all existing and new customer relationships.
• Research and determine validity of all requests for RMAs.
• Receive, document, and communicate all customer complaints.

• Customer service‑oriented and energized by helping others succeed. Possesses outstanding interpersonal skills, positivity, and enthusiasm.
• Previous manufacturing experience and/or understanding of the manufacturing processes.
• Possesses, or can develop superior proficiency in utilizing an ERP system to manage material, orders, and shipments.
• Superior communication skills, both verbal and written, including the ability to communicate with confidence and conviction.
• Ability to develop, improve, and maintain outstanding relationships with customers, colleagues, and external business partners.
• Performance‑focused, proactive self‑starter. Biased to do things before being asked, excellent attention to detail and organizational skills, creative insight into problem‑solving. Able to multi‑task, manage time, and balance multiple priorities simultaneously.
• Take the initiative to effectively anticipate the needs, handle the issues, and resolve the problems of internal and external customers. View complaints as opportunities and act as a customer advocate dedicated to building relationships for long‑term mutual benefit.
• Excels at working both independently and collaboratively. Able to work with minimal supervision. Keeps supervisor sufficiently informed.
• Comfortable with appropriate risk‑taking; exercises good judgment in making calls when…