Customer Service Representative

Responsibilities

This position is responsible for reviewing applications for various public assistance programs and determining the eligibility of applicants and recipients for public assistance programs through interactive interviewing and fact gathering, verifying that any application forms have been filled out correctly and checking the information on the forms for accuracy. This may require specialists to follow up with applicants a number of times.

The position communicates effectively with applicants and recipients of public assistance programs to address customer concerns and determine appropriate resolutions; advising applicants on what assistance programs may benefit them and then helping them receive that benefit. Explain rules and policies to claimants, representatives, employers, doctors, state and federal agencies and solicit information to make qualification determinations. Travel may be required to various locations for off-site meetings, training, or conferences.

Training will last 7 weeks roughly, all in person. Resources may be transitioned to FTE after this training period.

Resource MUST be able to start on 7/27/2026 (expedited onboarding is required). They must be comfortable working onsite.

• 2+ Years of Customer Service experience
• Ability to work onsite and have reliable transportation
• High School Diploma
• Strong Written and Verbal Communication Skills

• Experience Performing Eligibility Reviews
• Previous Insurance Adjudicator Experience