More jobs:
Loan Customer Service Representative
Job in
Phoenix, Maricopa County, Arizona, 85001, USA
Listed on 2026-07-15
Listing for:
LHH Talent
Full Time
position Listed on 2026-07-15
Job specializations:
-
Customer Service/HelpDesk
Bilingual -
Finance & Banking
Job Description & How to Apply Below
LHH Talent - - Responsibilities:
Respond to inbound and outbound customer calls, emails, and other communications regarding mortgage accounts;
Research and resolve homeowner questions related to payments, escrow, taxes, insurance, loan servicing, account maintenance, and general mortgage inquiries;
Accurately document all customer interactions, requests, and resolutions in the mortgage servicing platform;
Provide clear and professional explanations of mortgage servicing processes, policies, and available resources;
Collaborate with internal departments to ensure timely resolution of customer concerns
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