Customer Support Coordinator

Crafco, Inc. is seeking a Customer Support Coordinator at our corporate headquarters in Phoenix, AZ.

This full‑time role is Monday‑Friday and focuses on delivering excellent, personable and conversational support. The Coordinator will act as the primary communication hub between sales, production and our customers, managing orders and ensuring a seamless experience.

Duties include:

• Process customer orders received via email, phone, and fax in a time‑sensitive manner.
• Respond to customer questions and inquiries within a reasonable time frame depending on the level of urgency.
• Verify customer order information, product identity, quote, tax situation, and other details before entering orders into SAP. Inform the customer of any discrepancies and work to correct issues.
• Check material availability and suggest alternative options (e.g., packaging, plant) to meet customer needs in cases of short supply.
• Provide freight quotes to customers upon request.
• Identify customer needs and take proactive steps to maintain positive experiences.
• Coordinate with other departments as needed to ensure customer orders or requests are being met and notify the customer immediately of any issues that arise.
• Provide customers with weekly/bi‑weekly open order reports and keep communication open regarding upcoming orders.
• Build sustainable relationships and trust with customers and sales representatives through open and interactive communication.
• Provide accurate, valid, and complete information using the right methods and tools.
• Coordinate shipments and information with the equipment and sealant plants when necessary to maintain a high level of customer service.
• Other duties as assigned.

Qualifications include:

• Proven customer service work experience for a minimum of 3 years.
• 2+ years of supply‑chain experience in a manufacturing environment preferred.
• Proficient in English with excellent verbal and written communication skills.
• Demonstrated written communication skills with excellent grammar in handling e‑mail responses with professionalism.
• Working knowledge of customer‑service software; strong computer competency in MS Office applications; SAP and Salesforce experience preferred.
• Exceptional listening skills, empathy, customer follow‑up, and the ability to build customer relationships through positive interactions.
• Ability to work under pressure, organize, and prioritize responsibilities.

Benefits: Competitive salary, profit sharing, matching 401(k), health, life, disability, dental, vision, holiday, personal, sick time, maternity leave, and more.

About Crafco, Inc.

Crafco, Inc. has delivered confidence through innovation, quality, and value to our customers since 1976 and is the world’s leading manufacturer of packaged pavement preservation products and equipment. As a subsidiary of Ergon, Inc., our core values—Empowered Service, Self‑less Leadership, Purposeful Growth, and Respectful Relationships—create an excellent work environment for future growth.

Crafco, Inc. is a EEO employer and a drug‑free workplace. Applicants must be authorized to work in the US and have a valid driver’s license. Any employment offers are contingent upon a pre‑employment drug test and background check.