Support Specialist; Bilingual English​/Spanish

Through our dedicated associates, Conduent delivers mission‑critical services and solutions on behalf of Fortune 100 companies and over 500 governments, creating exceptional outcomes for our clients and the millions of people who count on them.

Location:

Remote

Hourly Rate: $19.50

As a Payment Processing Specialist, you will provide document review and data support to our client. Your assistance will make a positive difference in the organization you support and help users navigate the website, reactivate accounts, provide passwords, and address inquiries about their payments.

• Paid Training
• Pay is $19.50/hour, which may be below your state’s minimum wage. Please take this into consideration when applying.
• Medical, dental, 401K/matching, vision benefits, and more!
• Perk Spot - Employee discount program
• Career growth opportunities
• Positive employee friendly culture
• Schedules from 8:00 AM – 8:00 PM (EST) Monday to Friday (Full availability to work on different schedules)
• Equipment is provided.

You will support Expert Pay, a child support payment processing center that processes payments for all 50 U.S. states, Hawaii, and Puerto Rico. Your role includes assisting parents paying support, employers, and payroll service providers by guiding users through the website, reactivating accounts, sending passwords, and handling payment inquiries.

• Good grammar and computer skills.
• Identifying customer needs, answering questions, or resolving problems.
• Providing customers with important information while communicating in a warm empathetic manner.
• Provides administrative support to the business operations by performing processing tasks.
• Providing exceptional customer service.

• Fluent English and Spanish.
• Internet at Home (25 MBPS).
• Have a High School Diploma or an equivalent level of education.
• Must be able to submit to a pre‑employment screening.
• Have legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex or gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military or veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For U.S. applicants:
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting a request through the ADAAA Accommodation Policy form and emailing it to