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Customer Service Representative II
Job in
Phoenix, Maricopa County, Arizona, 85003, USA
Listed on 2026-07-20
Listing for:
Jobtailor
Full Time
position Listed on 2026-07-20
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, Technical Support
Job Description & How to Apply Below
Responsibilities
- Enter customer concerns into Salesforce, received through email, voice messages, and an online web form
- Use critical thinking to direct concerns to the appropriate programs
- Research information to address a range of issues
- Listen to and transcribe voicemail messages from clients
- Perform other related duties as assigned
- Proven experience as a Customer Service Representative or in a similar role
- Excellent communication, interpersonal, and problem-solving skills
- Proficiency in Google Suite and other relevant computer applications
- De-escalation skills
- Patience, a positive attitude, and the ability to multitask and manage time effectively
- High school diploma or equivalent
- Preferred Salesforce experience
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