Customer Care Specialist
Job in
Phoenix, Maricopa County, Arizona, 85003, USA
Listed on 2026-07-30
Listing for:
Jacuzzi Inc.
Full Time
position Listed on 2026-07-30
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Bilingual, Customer Success Management
Job Description & How to Apply Below
Customer Care Specialist
Customer Care Specialist is a highly proactive individual who is responsible for escalated customers' concerns. Customer experience is their number one priority. Acting as the customer's primary point of contact, they are the liaison between the customer and the company for problem resolution. This individual should be warm, professional, and responsive. They should foster an environment of collaboration and swift action.
DUTIES/RESPONSIBILITIES- Assist with overflow of welcome calls and general incoming/outbound calls in the main customer care queue
- Partner with the local office to resolve escalated customer issues
- Owning complex customer complaints and seeing them through to a timely, satisfactory resolution
- Coordinate with the service department for post install issues to ensure a timely resolution
- Assisting local teams, both production and sales to ensure customers’ projects are progressed through the customer’s journey, timely
- Addresses customer needs via multiple channels (email, chat, and phone)
- Maintain up to date knowledge of market specific information and timelines
- Resolve customer concerns calmly, effectively and efficiently
- Cross functional collaboration by communicating customer specific needs to internal teams to guarantee timely resolution
- Other duties as assigned
- Monday
- Friday (7:00am - 3:30pm)
The compensation for this position is $20.00 per hour, with opportunities for advancement within the company.
QUALIFICATIONS- Three years of customer service experience with highly escalated customers
- Experience using multiple software applications at once to complete a task
- Able to effectively relate and communicate with all levels of employees and clients.
- Shows a passion for excellence and procuring an amazing customer experience
- Must be dependable - must demonstrate thorough follow-up and responsiveness
- Strong team player
- Medical, dental, vision, life insurance plans
- Paid vacation and holidays
- Paid Training
- 401(k) with matching program
- Advancement Opportunities
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