Dispensary Associate

Responsibilities

• Provide exceptional customer service to customers, guests, and coworkers
• Provide empathy and compassion to patients
• Assist Managers and Shift Supervisors with returns in accordance with company policy
• Prepare and process patient orders in a timely and efficient manner
• Follow Trulieve Policies and Procedures
• Work directly with the leader on duty to enhance the customer experience
• Assist customers with any product or device issues
• Document customer issues and concerns on the customer's profile
• Maintain a clean and well-stocked workstation throughout the shift
• Must possess a valid driver’s license and clear driving record to fulfill delivery driver role

• High-school diploma or equivalent
• Must be a minimum of 21 years of age (or a minimum of 18 years of age in CT, PA and WV)
• Prior experience, preferably in retail and/or customer service area is a plus
• Must have prior cash handling experience
• Ability to work independently in a dynamic, fast-paced environment and with a variety of personalities at various seniority levels
• Strong interpersonal skills, business sense, and professionalism to communicate with all levels of management and staff
• Ability to interact with customers and team members respectfully and politely
• Must possess a valid driver's license and a clean driving record to fulfill the Delivery Driver role

Demonstrates exceptional customer service skills, with a focus on empathy and compassion towards patients. Proficient in cash handling and maintaining compliance with company policies and procedures while working in a fast-paced retail environment.