Community Warranty Manager

Summary As a Community Warranty Manager I working for Taylor Morrison you will be responsible for providing excellent customer service with 100% satisfaction to all Taylor Morrison homeowners. You will support the Customer Service department in ensuring that all TM homeowner’s warranty service is performed in a timely, efficient, neat, courteous, and professional manner.

Job Details What You’ll DoBecome proficient in data entry into Build Pro Conduct  Taylor Morrison procedures for home reviews

Address new and current homeowner’s concerns demonstrating the highest level of knowledge and customer satisfaction in a prompt courteous manner relating to warranty items that need repair within the parameters of the Warranty Program Acquire an understanding of the Taylor Morrison Warranty Program and Homeowner Maintenance requirements

Address new and current homeowner’s concerns demonstrating the highest level of knowledge and customer satisfaction in a prompt courteous manner relating to warranty items that need repair within the parameters of the Warranty Program Perform accurate assessments of all service requests submitted by homeowners and answer any warranty questions timely and accurately. This includes visiting the homeowner to ensure the validity of the service requested

Coordinate and schedule subcontractors to perform the necessary warranty service repairs in the homeowner’s home Perform accurate assessments of all service requests submitted by homeowners and answer any warranty questions timely and accurately. This includes visiting the homeowner to ensure the validity of the service requested

Acquire an understanding of the Taylor Morrison Warranty Program and Homeowner Maintenance requirements

Input and dissemination of warranty tickets and home reviews into Build Pro; distribute to appropriate personnel for completion

Coordinate and schedule subcontractors to perform the necessary warranty service repairs in the homeowner’s home Manage all escalated customer calls to include documentation, follow-up, and work to assure closure on every claim

Provide weekly tracking of all outstanding warranty work orders to the CWM's and update as required

Process check requests for building permits and prepare permit submittals and applications

Complete customer service requests timely and accurately

Order, update, and distribute construction related forms

Prepare and submit building permits

Perform other duties as assigned

Administer Taylor Morrison’s 10-year Structural Warranty Program to include claim analysis, follow-up, and work to assure closure on every claim

Perform other duties as assigned

Sound Like You?

You might be just who we’re looking for if you have…High School Graduate and have a minimum of 18 months of current or recent experience in a customer service-related position with 1 year experience in residential construction preferred

Excellent communication skills and ability to ensure customer satisfaction

Computer skills and ability to adapt to company systems

Possess time management skills

Must be highly organized and detail oriented

Problem solving ability

Ability to multi-task and remain focused

Ability to travel locally to meet with homeownersFLSA Status:
Non-Exempt This position is considered a non-exempt position for purposes of wage-hour law, which means that you will be required to keep a time record and will be eligible for overtime pay.

Essential Functions:

Successful job applicants will be able to perform these functions. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

Report to Division/Corporate Office/Community daily and adhere to schedule

Ability to access, input, and retrieve information from a computer and/or electronic device

Ability to remain poised under all circumstances, diffuse conflict with colleagues and/or customers, and to interact effectively with people in a positive manner

Ability to work well in, and be a solid contributor to, team environments, team meetings, and group projects

Ability to move from task to task without loss of efficiency or productivity

Ability to utilize time management skills, to organize and…