Administrative Office Care Specialist

Join The CPLC Corazon Team

Be the heart behind exceptional client care - join the CPLC Corazon team today!

SCHEDULE:

Fulltime, Monday-Friday, Days

LOCATION:

3633 W. Lincoln St, Phoenix 85009

PAY: $18/hr non-exempt

Benefits We recognize that our success is driven by great talent, and that’s why we provide a comprehensive and competitive suite of benefits to serve you and your family. Check out our benefits for FULLTIME employees below:

• Generous Paid Holidays
• Paid Time Off
• Paid Sick Days
• Medical, Dental, and Vision for Spouse/Domestic Partner
• Children to age 26
• 401(k) Retirement Plan
• Employee Recognition Program
• Tuition Reimbursement for qualifying degrees
• Health Savings Account
• Flexible Spending Account
• Free Preventative Services
• Wellness Rewards
• Life + Disability options
• Employee Assistance Program
• Telemedicine
• Concierge Services
• Pet Care, Life Mart Purchase Discounts
• Mileage
• Cell Reimbursement for qualifying roles
• Identity Theft Protection
• Voluntary Benefits

About CPLC Coraz#n

CPLC Coraz#n is a client-centered center with bilingual staff where all cultures are welcome and celebrated. We have been providing Substance Abuse treatment through our CARF Accredited Level II Residential Treatment Center since 1983. The 30- to 60-day structured treatment program incorporates best practices targeted to the clients enrolled in the program. CPLC Coraz#n features a range of substance abuse services, including group, individual, family, and couples therapy, in addition to nightly community 12-step support groups.

Our 65-bed, ADA compliant residential facility provides all meals, an on-site laundry facility free of charge, a basketball court, and a garden. We offer holistic health techniques including yoga, tai chi, chi gong, and sweat lodge.

How Will You Make An Impact In This Role?

You will provide administrative and operational support by answering telephones, processing progress notes pertaining to transportation, scheduling and confirming appointments. This role contributes to high-quality of care at Coraz#n, ensuring clients and visitors are welcomed, informed, and connected to the services they need.

Specializations

• Community Mental Health Client Scheduling
• Appointment Coordination
• Front Office
• Clinical Administrative Support
• Management
• Transportation Coordination
• Client Records Management
• Confidentiality Compliance
• Customer Service
• Client Relations
• Bilingual Client Communication
• Translation (Spanish/English)

Minimum Qualifications

Education/Background:
High School Diploma or GED required. 6-12 months of experience as a receptionist, administrative support/customer service experience required. Experience working in a medical or behavioral setting preferred. Bilingual skills (English/Spanish) required. Those assigned to provide services in Spanish and English must be able to speak, read, write, and understand both languages at a professional level to communicate Spanish-speaking clients and partners.

Other Requirements

• Excellent phone etiquette and customer service skills
• Commitment to serving diverse, multiethnic, and low-income communities
• Excellent written and verbal communication skills across diverse populations
• Ability to multi-task and prioritize duties, adapting to evolving program and client needs
• Ability to work with minimal supervision, follow-up and meet deadlines independently
• Proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook, especially Microsoft teams)

Competencies

• Verbal and Written Communication Skills
• Critical thinking and Problem-solving
• Collaboration and Teamwork
• Professionalism, Ethics, Reliability
• Adaptability and Willingness to Learn
• Client- and Community-Centered Mindset
• Attention to Details and Accuracy
• Computer and Scheduling Systems Proficiency

Pre-Employment Requirements

Employment in this position is contingent upon successful completion of all required pre-employment screenings and subject to credentialing checks to maintain compliance with licensing and contractual requirements. Fingerprint-based background check in accordance with federal, state, and contract requirements. Central Registry Check:
Employment in this position is contingent upon passing a Central Registry check, as required by state regulations or…