Client Concierge Representative

Client Concierge Representative

Our very busy team is looking for the right person! If you are an outgoing, friendly office professional and want to work in a fast-paced office environment, keep reading.

Our Client Service Specialists are responsible for:

• Scheduling and Lead Management– you will be responsible for customer communications while organizing work and managing schedules for our Service Professionals
• Managing Expectations with Customers – You'll guide customers through their projects and manage their expectations.
• Create Life-Long Customers – You will follow the Mr. Handyman Way and consistently deliver a great experience that wows every customer

Performance in the role:

• Quality of Work – Our value comes from meeting and exceeding our customers expectations at every touch point
• Customer Satisfaction – You will be responsible for delivering an amazing customer experience and ensuring a high level of customer satisfaction.
• Efficiency – Doing the job well and doing the job in a timely manner are critical to success in this role.

You are:

• Comfortable and pleasant on the phone
• Able to help solve our customers problems
• Excited to understand, believe in, and abide by the Mr. Handyman values
• A team player who is capable of working independently
• Excellent in customer communication
• Highly organized and a self-starter
• Proficient with Microsoft Office.
• * Not required but a plus if you have experience with Service Titan Customer Management Program.

Job Requirements:

• Live within commuting distance of our office in Scottsdale Air Park.
• Have professional communication and phone skills
• Have 3+ years of experience in an office setting
• Available Monday - Friday

Benefits & Pay:

The pay range for this position is $16.00 to $18.00 and is dependent on your experience. Paid holidays, vacation time, and sick time.

You are applying to work for a franchise owner of Mr. Handyman, not Mr. Handyman SPV LLC or any of its affiliates. If hired, the franchise owner will be your only employer. Franchise owners are independent business owners who are solely responsible for their own wage and benefit programs that can vary among franchise owners. This job description is meant to describe the general nature and level of work being performed.