Member Care Center Lead — In-Office Coach & Quality
Job in
Phoenix, Maricopa County, Arizona, 85003, USA
Listed on 2026-08-11
Listing for:
OneAZ Credit Union
Full Time
position Listed on 2026-08-11
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Call Center / Support, Customer Success Management
Job Description & How to Apply Below
OneAZ Credit Union is seeking a Customer Care Center Supervisor to coach and educate front-line team members at our corporate office in Phoenix. The role focuses on monitoring quality calls, training, problem solving, and ensuring member satisfaction.
You will guide scheduling, performance evaluations, and continuous improvement of member service processes while maintaining a low service-abandon rate. In-office position with opportunities to influence daily operations.
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