Customer Service Representative

Customer Service Representative – Work Order Coordination

Arizona Shower Door | American Bath Group
Location: Phoenix, Arizona
Job Type: Full-Time
Schedule: Monday-Friday
Department: Customer Service / Operations Support

Build Your Career with an Industry Leader

Arizona Shower Door, a member of American Bath Group, is seeking an organized, dependable, and customer-focused Customer Service Representative to join our growing team in Phoenix.

American Bath Group is one of North America's leading manufacturers of bathware products, serving residential, commercial, hospitality, and builder markets through trusted brands including MAAX, Bootz, Aquatic, Dream Line, and Swan.

This opportunity is well suited for an experienced customer service, administrative support, inside sales, order entry, service dispatch, or work order coordination professional who enjoys solving problems, communicating with customers, and keeping daily operations organized.

At American Bath Group, we value integrity, accountability, teamwork, customer service, and continuous improvement. We are looking for someone who takes ownership, communicates clearly, follows through on commitments, and wants to build a long-term career with a stable manufacturing organization.

The Customer Service Representative is responsible for responding to customer inquiries, creating and dispatching work orders, coordinating service activity, and communicating with internal departments, vendors, installers, drivers, and field personnel.

This position plays an important role in ensuring customer concerns are addressed accurately, professionally, and efficiently. You will maintain service records, track open requests, provide status updates, and help resolve issues that affect customers and daily business operations.

The ideal candidate is responsive, detail-oriented, and comfortable managing multiple priorities in a fast-paced office and manufacturing environment.

As a Customer Service Representative, you will:

• Answer incoming customer phone calls and emails professionally and promptly.
• Respond to questions involving products, orders, deliveries, service requests, and scheduling.
• Create, dispatch, update, and track customer work orders.
• Coordinate service activity with internal departments, vendors, installers, drivers, and field personnel.
• Communicate work order details, scheduling updates, and customer requirements accurately.
• Maintain complete and current records of customer communications and service activity.
• Research customer concerns and work with internal teams to determine appropriate resolutions.
• Follow up on open work orders and outstanding customer issues.
• Escalate urgent, sensitive, or unresolved matters to the appropriate manager.
• Enter customer, order, and service information into ERP, CRM, or internal tracking systems.
• Verify information for accuracy before processing requests or communicating updates.
• Support order entry, administrative coordination, and inside sales activities as needed.
• Organize daily responsibilities while managing multiple customer requests.
• Build positive working relationships with customers and internal business partners.
• Follow established customer service procedures and company policies.
• Perform additional duties assigned by customer service or operations leadership.

Qualified candidates will have:

• A high school diploma or GED.
• At least three years of experience in customer service, administrative support, inside sales, service coordination, or a related field.
• Strong verbal and written communication skills.
• Professional phone and email etiquette.
• Strong organizational and time-management skills.
• The ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and data-entry accuracy.
• The ability to address customer concerns professionally and calmly.
• Dependable attendance and consistent follow-through.
• The ability to work independently and collaboratively as part of a team.
• Proficiency with Microsoft Office, including Outlook, Word, and Excel.
• The ability to learn new software, systems, and business processes.

Experience in one or more of…