Customer Support Supervisor
Job in
Phoenix, Maricopa County, Arizona, 85003, USA
Listed on 2026-08-15
Listing for:
OPENLANE, Inc.
Full Time
position Listed on 2026-08-15
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management, Client Relationship Management, Bilingual -
Management
Client Relationship Management
Job Description & How to Apply Below
Seeking a full-time remote Customer Support Supervisor, the ideal candidate will lead a dedicated team in managing customer inquiries and resolving issues while driving a world-class service experience.
Key responsibilities:- Lead a team responsible for responding to customer inquiries and resolving customer issues
- Establish and manage key performance indicators (KPIs) for the team, ensuring accountability for meeting department goals
- Partner across various departments to resolve escalated customer issues and enhance the customer experience
- Bachelor's degree or equivalent work experience required
- 5+ years of customer service/contact center experience
- 1+ year of leadership experience in a customer support environment
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